Issue:
When trying to open or publish cloud models in InfraWorks, the process fails and the following error message appears:
Unable to Open Model
Unable to open the model "Model Name"
In the InfraWorks Log (see Where to find the InfraWorks Log files), one of the following entries appears:
SSL certificate problem: self signed certificate in certificate chain SSL certificate problem: unable to get local issuer certificate.On the InfraWorks start page, the cloud model may display a yellow exclamation mark. This message may appear for both local or cloud models.
Causes:
A Proxy Server or Firewall Configuration is preventing the file open.Solution:
To resolve this issue, try the following:- Double check that the Proxy Server and Firewall are set up correctly. For more details, see: Errors when using Infraworks with a Proxy Server.
- Check the log files to identify a certificate issue for InfraWorks similar to the ones in the case description. In this case, refresh and reconfirm the certificates by following the instructions in the attached document.
Note: The paths for the certificate are different depending on the version:
- For versions 2019 and earlier: C:\Program Files\Autodesk\InfraWorks\Git\mingw64\ssl.
- For versions 2020 and later: C:\Program Files\Autodesk\InfraWorks\Git\mingw64\ssl\cert. The file name should be ca-bundle.crt.