Troubleshooting Location Dialog Issues

The following sections provide tips to help you identify and resolve commonly encountered Location dialog alerts and issues:

Internet service has been disrupted

Issue: Either your computer is not configured for Internet access, or your Internet connection is temporarily down.

Solution: Check your Internet connection. If you are able to restore the connection, enter a project address, and then click Search to resolve the address. If no connection is available, enter a project address, and then click OK. When the Project Address Not Resolved dialog displays, click Close.

If you do not have access to the Internet at all, no further steps are needed; the project address is stored as text. If Internet service is only temporarily unavailable, when service is restored, re-open the Location dialog, and click Search.

Could not establish connection to Internet Mapping Service

Issue: Your access to the Internet Mapping Service may be blocked by your network settings.

Solution: Check your access settings to autodesk.com. If this site is blocked by your company's firewall or some other network security system, contact your network administrator.

Address not found

Issue: The project address you entered could not be found by the Google Maps™ mapping service.

Solution: Either refine the project address and click Search or, for a newly established address, enter a nearby address, click Search, and then drag the project location map pin to the appropriate location.

Project address not resolved

Issue: The project address you entered cannot be resolved because no Internet service is detected.

Solution: Click Close to clear the alert. Keep the Location dialog open, and check your Internet connection. If you are able to restore the connection, click Search to resolve the project address. If no connection is available, then click OK.

If you do not have access to the Internet at all, no further steps are needed; the project address is stored as text. If Internet service is only temporarily unavailable, when service is restored, re-open the Location dialog, and click Search.

Setting project address

Issue: After you enter a project address, if you click OK before you click Search, the Google Maps™ mapping service cannot resolve the address and update the map. Therefore, the project address does not match selected map location.

Solution: Select one of the options in the Setting Project Address dialog: 1) Go back to the Location dialog, and click Search to resolve the address you entered, or 2) Continue using the project address you entered, and store it as text.

Multiple results are displayed in the project location tooltip

Issue: More than one address matches your entry.

Solution: Click one of the hyperlinked locations displayed in the project location tooltip, and click Search.

Numbers display for project address

Issue: When you drag the project location map pin to a new location, the corresponding longitude and latitude display in the Project Address field.

Solution: Click Search to resolve the project address.

Weather stations are not displayed

Issue: Autodesk Subscription is required for access to weather data.

Solution: Confirm that you have a current Autodesk Subscription account.