Where are log files located?

Log files contain information about operations that have taken place on the server and can be used to diagnose various problems.

Logs folder location:

Windows Server 2008 and 2012 Installation (Server): C:\ProgramData\Autodesk\Revit Server 2014\Logs
Windows 7 and Windows 8 installation (Revit user machine): C:\ProgramData\Autodesk\RevitServerTool\Logs

As shown above, log file locations differ depending on the operating system. On a server, the web services' and RevitServerTool's LOG/SVCLOG files are located in the Logs subfolder. On a Revit user's machine, the RevitServerTool's LOG/SVCLOG are located in the Logs subfolder.

The following log files are available:

AdminService.log
AutoSyncLog.log
LocalService.log
ModelService.log
RevitServerTool.log (the full name is determined by the location of the Revit Server tool. For example, C:\tools\RevitServerToolCommand\RevitServerTool.exe would have a log file called RevitServerTool[C__tools_RevitServerToolCommand].log . If you have multiple instances of the tool on a machine, you can distinguish between the log files based on the install location.
AdminRESTService.log

Note: The server log file is continually overwritten and the information only goes back a certain period of time depending on how busy the server is.

To open log files, use Notepad or another text editor. When seeking assistance, forward your log files to your IT personnel or to Autodesk Customer Support.

The diagnostic log file lists the name of each condition that is checked along with its information and test results. It includes the version of the operating system, its IIS information, the firewall, and any other related configuration information. Other log files are also created during installation.