FAQ for Structural Analysis cloud credits

What are cloud credits?

Cloud credits are the units that Autodesk uses to measure the cost of various tasks in Autodesk® 360, such as renderings and simulations. To see the general FAQs on cloud credits, go to http://www.autodesk.com/cloud-credit-faq.

How can I buy cloud credits?

• Subscription users receive 100 cloud credits per license for every year of Subscription. LT Point Products are excluded. The cloud credit allocation is flat across all products and suites.
• Subscription users can purchase additional cloud credits from the Autodesk Store, Autodesk resellers, and Autodesk direct sales.

How can I tell how many cloud credits an analysis request requires?

You can check how many cloud credits are required using either of the following ways:

• From Revit Structure:
  1. Open a Revit project that includes an analytical model.
  2. Click Analyze tab Structural Analysis panel Analyze in Cloud.

     The Cloud credits required: section is displayed at the bottom left corner of the Structural Analysis for Revit | Analyze in Cloud dialog.

• From Structural Analysis for Autodesk® Revit® website:
  1. On the Dashboard tab, click the model link.
  2. On the Projects tab, click New Analysis.

     The Cloud credits required: section is displayed at the bottom left corner of the page.

How can I tell how many cloud credits I have?

You can check how many cloud credits you have left in either of the following ways:

• From Revit Structure:
  1. Open a Revit project that includes an analytical model.
  2. Click Analyze tab Structural Analysis panel Analyze in Cloud.

     The Cloud credits available: information is displayed at the bottom left corner of the Structural Analysis for Revit | Analyze in Cloud dialog.

• From the Structural Analysis for Autodesk® Revit® website:
  1. On the Dashboard tab, click the model link.
  2. On the Projects tab, click New Analysis.

     The Cloud credits available: information is displayed at the bottom left corner of the page.

How can I tell how many cloud credits were deducted for pending or finished an analysis?

You can check how many cloud credits were deducted in either of the following ways:

• From Revit Structure:
  1. On the system taskbar, click (Structural Analysis for Revit).
  2. Click Click for all messages to view the list of all messages.

     The most recent displays at the top.

  3. Expand the messages to see additional analysis data.

     The Cloud credits deducted: information is displayed at the end of the message box.

• From the Structural Analysis for Autodesk® Revit® website:
  1. On the Dashboard tab, click the model link for the selected analysis.
     Note: This information is also displayed in a tooltip for the selected analysis.
  2. On the Projects tab, locate the row that contains the selected analysis.

     The Cloud credits deducted: information is displayed in the Parameters column.

• From the RSS notification:

  The Cloud credits deducted: information is displayed at the end of the message.

What should I do if I do not have enough cloud credits to perform an analysis?

Go to your Autodesk Account or contact your contract manager. See also: "How can I buy cloud credits?".

If my analysis fails, can I get a refund?

If the system recognizes that the analysis has failed, the system will automatically refund the cloud credits to the contract that they were consumed against.

If an analysis is canceled can I get a refund?

If the system recognizes that the analysis was canceled, the system will automatically refund the cloud credits to the contract that they were consumed against.

What is Autodesk Subscription?

Autodesk Subscription is a maintenance and support program that provides exclusive advantages and delivers the lowest total cost of ownership for your software. Key benefits include immediate access to upgrades, product enhancements, web services, previous version rights, flexible licensing plans and online customer support.

How do I know if my office is an Autodesk Subscription customer?

Your Subscription can be verified within your Autodesk Account. After signing in, click “Enable your Subscription benefits” to verify your Subscription and enable your account with the Autodesk® 360 cloud services you’re eligible for.

I'm an Autodesk Subscription customer. What do I need to do to keep using Structural Analysis for Autodesk® Revit®?

Nothing. When you log in, you should see a dialog with your Subscriptions cloud allocation amount. Whenever you perform an analysis the appropriate amount of cloud credits is deducted and the allocation amount is updated.

I work for an office that is an Autodesk Subscription customer. What do I need to do in order to keep using Structural Analysis for Autodesk® Revit®?

Cloud credits are allocated per license and will aggregate at a contract level. Contact your Contract Administrator/Software Co-ordinator to find out how the allocations of your cloud credits work at your company.