The following advice can help you solve problems with product installation.
Network Port Requirements
A message "Unable to Access Network Ports" indicates that network ports are not available on your computer. These ports are required to support the product download and installation process. They may be in use by another application, or blocked by a security firewall.
You will need access to at least one http port and one https port from the following list:
- http port 49176, 54176, or 63176
- https port 49276, 54276, or 63276
You may be able to make ports available by closing applications. Then click Install Now again. After the installer opens, you can reopen any applications you want.
Slow Start to a Download
Soon after clicking Install Now, you may notice that the download process seems to slow down or stop. If you do not see an error message, please be patient and allow the process to continue without interruption. The slow start may be caused by heavy traffic on the network.
Disconnected Installation
If you try to run the Setup.exe file in the installer folder (located at %SystemDrive%\Autodesk\<Product_name_version_Setup>), you will see the message "Connection Expired". Launching this setup file directly is not supported. To restart the installation process, navigate to the download web page and click Install Now for the product.
Installer not Launching
If you are using an older web browser, and download a product more than once, you may find that the installer does not launch. This behavior has occurred with Chrome version 15, but may also occur with other browsers. The solution is as follows:
- Delete the installer setup files from the Downloads folder. The format of these files is <ProductName_Year_Language_Platform_Version>_wi_<language>_Setup.exe.
- Refresh the browser page.
- On the download website, click Install Now again.
Upgrading your browser to a newer version is also recommended.
Security Warning
If you are using the Mozilla Firefox web browser, you may see the following warning when you start downloading an Autodesk product:
If you see this warning, click the OK button to close the warning and allow the download to continue. If you do not click OK within 10 seconds, the download can be interrupted. In this case, restart the download and be ready to click the OK button if you see the security warning again.