On Windows, Autodesk Moldflow products write significant events to the Windows Event Log. You or your administrator may want to read these events to trace problems with the Job Manager or licensing. This section describes how to track license usage of solvers on servers.
Event logs are special files that record significant events on your computer, such as when a user logs on to the computer, or when a program encounters a problem. To take advantage of this information, it is expected that you have administrator privileges, and are already familiar with the Event log. For help with the Windows Event Log, go to the Microsoft website.
Note: The Job Manager is installed as part of both Synergy and Moldflow Insight. If you have installed both Synergy and Moldflow Insight on the same Windows computer, Job Manager events will be logged under either, depending on the order in which you installed the products.
- Accessing the Windows Event Log
- To view the Windows Event Log, launch the Event Viewer application:
- Open the Windows Start Menu.
- Type eventvwr.msc, then press Enter.
You can find Autodesk Moldflow events under Applications and Services Logs in the folder Autodesk-Moldflow XXXX where XXXX is the product release.
There are four logging channels:
- Operational, containing events related to the system such as the startup or shutdown of the Job Manager service.
- Analytics, containing events that may be of interest to system administrators about application usage.
- Licensing, containing events related to the Autodesk Licensing Manager (ADLM) such as checkin and checkout events.
- Debug, containing low-level events that may help when troubleshooting.
Tip: If some of these channels are not visible in the tree, select View > Show Analytic and Debug Logs from the menu.
Note: The Analytics, Licensing and Debug logging channels are disabled by default because they produce a relatively high volume of messages. To enable a disabled channel, select it, then select Enable Log in the Actions pane.
- Saving logs from the Windows Event Log
- Autodesk Support may ask for a log file to help to troubleshoot problems.
- Select the log to export in the log tree.
- (Optional) Select a range of events in the event list. If you omit this step, all events in the log will be exported.
- Select Save All Events As or Save Selected Events.
- Choose a file format. Event Files (*.evtx) can be loaded back into Event Viewer; the other formats are text formats which are human-readable or can be processed with scripting languages.
- Enter a file name and click Save.
Tip: Use to include the Process ID in the CSV or text export. This can help you to correlate multiple events produced by the same solver.
Note: Logs may contain identifying information such as user names, directory paths and model names.