FAQ: Why doesn't the online map display?

The online map stops displaying (in viewports and the Geographic Location dialog box) under the following conditions.

You are not connected to the Internet

If you get disconnected from the Internet, the map stops displaying.

You are not signed in to your Autodesk account

The online maps service is provided as part of your Autodesk account. If you are not signed in, the map does not display.

You have opted not to use maps

The first time you attempt to display a map in a drawing session, the program displays the Geolocation -Live Map Data task dialog box. If you select "No" as the answer to "Do you want to use Live Map Data?", the maps do not display. Restart AutoCAD and select "Yes" when the task dialog box displays again.

If the task dialog box does not display, you most likely selected the "Remember my choice" option. Follow the instructions to display hidden dialog boxes and try again.

Map server communication issues

Sometimes communication issues or server issues may cause maps to stop displaying temporarily. For such a case, wait a while and turn the map on again.

Proxy server issues

Requests to the map server may be blocked by your proxy server.