Flame Family Known Issues

Component ID Summary Workaround
Action GMask Tracer FLME-59106 If 'Vertices Softness' is selected in Action Preferences, creating a free-form GMask will result in a crash.
Animation Editor FLME-58729 Expressions from nodes pasted in a new Batch Group still reference the nodes in their original Batch Group. Restart the application.
AVIO FLME-59079 The application might crash when enabling the "DVI/HDMI Output" broadcast monitor on a Mac with dual monitors and the "Displays have separate spaces" parameter disabled in Mission Control. Enable the "Displays have separate spaces" parameter in Mission Control (System Preferences).
Camera Analysis FLME-55069 Using the Camera Analysis on high-resolution media can result in a freeze or hang with certain hardware platforms. As of Flame 2022.1 Update you can select 'Fast' or 'Intermediate' to analyze at a lower resolution in the Camera Analysis node.
Data Management FLME-59060 When transferring cached content with Colour Management and Resize (defined in MediaHub as Import Options) using MediaHub/Project, resulting content will show checkerboard media.
  1. Wire the clip with Resize and Colour Management.
  2. Disable Resize and Colour Management.
  3. Flush source media and cache (on some occasions, re-caching automatically triggers after disabling Resize and CM.
  4. Enable back Resize and CM once cache is completed.
Effects Innovation FLME-53303 If you are in the Slicing menu when using the small side menu for Physical Defocus, selecting the Position widget will keep switching back to the Focus menu.
Flame-Lustre Interoperability FLME-57480 Lustre shows negative handles on timeline segments that have virtual handles and a transition between them in Flame. Rendering the timeline with C-mode in Lustre or hard commit the segments in Flame before you send them to Lustre.
Installation Package FLME-58819 On macOS, the application might not start normally when quickly pressing the Start Flame button after the installation. Wait some seconds that all services are correctly started before staring Flame Family products.
MasterGrade FLME-59024 Changing a new point's position on a curve using the Pos Y numeric field doesn't work for points that were added using a shortcut. Explicitly select the point you just added before changing its value using a numeric field.
Matchbox FLME-58318 The application crashes when a tangent is modified in a Matchbox shader curves graph while multiple positioners are set on different frames in Batch or Effects.
Media Export FLME-56937 Intermittent missing XML file problem might be seen when exporting an IMF Distribution Package (Background Export) from Flame Family products. Retry exporting your content.
Media Panel FLME-57393 It is not possible to move a window from another application over a Flame Family product when the MediaHub or Media Panel are set to List View and there are Pending Render or Pending Cache clips in them. Set the MediaHub / Media Panel display option to Thumbnails or set the List View thumbnail option to None.
OS Software Configuration FLME-57190 On CentOS 8.2, Touchpad is not disabled on the Wacom tablet. Disable the TouchPad option in GNOME Settings -> Devices -> Mouse & TouchPad
Stone & Wire FLME-53915 It is not possible to cache media located on network mounts or user home folders on macOS 10.15 with SIP enabled. If you get the caching errors, go to the macOS Settings > Security & Privacy > Privacy tab. Select Full Disk Access.

sw_serverd should already be in the list if an attempt to cache media was already done. Unlock the lock, and select the checkbox next to sw_serverd. Restart the failed cache job.

The workaround only needs to be applied once per OS install.

Pre-2021 Note: In previous versions, we start sw_serverd using nice. This means nice appears in the Full Disk Access instead of sw_serverd. However giving nice Full Disk Access is not recommended, since nice can be used to launch anything. Modify instead the sw_server service plist to be able to use the previous workaround:

  1. Stop stone&wire using the ServiceMonitor app.
  2. Open the sw_server plist in an editor (requires sudo privileges): sudo nano /Library/LaunchDaemons/com.autodesk.sw_server.plist
  3. Add the following 2 lines under <dict>: 
    <key>Nice</key>
<integer>10</integer>
  4. Remove the following line (near the bottom of the file): <string>nice</string>
  5. Start stone&wire using the ServiceMonitor application.
  6. Try again to cache media. sw_serverd now appears in the Full Disk Access tool. You can now apply the workaround described earlier.
Third-Party Updates FLME-57643 The Wacom tablet pressure is not correctly initialized on macOS. Click the right mouse button or initialize the tablet using the Shift+T+F13 keyboard shortcut.
Timeline FLME-57397 Match Cuts are removed from a track when a new segment is added to it. Copy the match cuts to another track, perform the edit, and copy back the match cuts to their original track.
Parent topic: Flame Family 2022.2 Update Release Notes