Flame Family Known Issues

Component ID Summary Workaround
Action GMask Tracer FLME-58872 The softness applied to a GMask Plane object is not properly rendered when the Softness point offset is set to a negative value. The current workaround is to drag the softness to the left and rotate the plane.
Animation Editor FLME-58729 Expressions from nodes pasted in a new Batch Group still reference the nodes in their original Batch Group. Restart the application.
Backburner FLME-58571 Backburner Manager might become unstable when sending very long jobs.
Backburner FLME-59063 Flame Family products might hang at startup if Backburner Manager is not responding.
Batch General FLME-59476 Filtering artefacts are visible in the image when it is cropped using the Resize tool.
Camera Analysis FLME-55069 Using the Camera Analysis on high resolution media can result in a freeze or hang with certain hardware platforms. As of Flame 2022.1 Update you can select 'Fast' or 'Intermediate' to analyze at a lower resolution in the Camera Analysis node.
Effects Innovation FLME-53303 If you are in the Slicing menu when using the small side menu for Physical Defocus, selecting the Position widget will keep switching back to the Focus menu.
Installation Package FLME-58819 On macOS, the application might not start normally when quickly pressing the Start Flame button after the installation. Wait some seconds that all services are correctly started before staring Flame Family products.
Installation Package FLME-58893 When installing Flame Family products, the status of the DisableRemoteConnection option (in stone+wire.cfg file) is set to True even if the current status is set to False.
MasterGrade FLME-59024 Changing a new point's position on a curve using the Pos Y numeric field doesn't work for points that were just added using a shortcut. Explicitly select the point you just added before changing its value using a numeric field.
Matchbox FLME-58318 The application crashes when a tangent is modified in a Matchbox shader's curves graph while multiple positioners are set on different frames in Batch or Effects.
Media Export FLME-56937 Intermittent missing XML file problem might be seen when exporting an IMF Distribution Package (Background Export) from Flame Family products. Retry exporting your content.
Media Panel FLME-57393 It is not possible to move a window from another application over a Flame Family product when the MediaHub or Media Panel are set to List View and there are Pending Render or Pending Cache clips in them. Set the MediaHub / Media Panel display option to Thumbnails or set the List View thumbnail option to None.
Paint FLME-58419 In Batch Paint, artifacts can be detected using Reveal with an input source if the viewport Exposure is increased.
Player FLME-58851 The image in the broadcast monitor is not updated while you scrub a clip inside the full screen Timeline view.
Python API FLME-59246 Custom actions created with the get_action_custom_ui_actions python hook cannot be used in the Image and GMask Tracer Batch nodes.
Stone & Wire FLME-53915 It is not possible to cache media located on network mounts or user home folders on macOS 10.15 with SIP enabled. If you get the caching errors, go to the macOS Settings > Security & Privacy > Privacy tab. Select Full Disk Access.

sw_serverd should already be in the list if an attempt to cache media was already done. Unlock the lock, and select the checkbox next to sw_serverd. Restart the failed cache job.

The workaround only needs to be applied once per OS install.

Pre-2021 Note: In previous versions, we start sw_serverd using nice. This means nice appears in the Full Disk Access instead of sw_serverd. However giving nice Full Disk Access is not recommended, since nice can be used to launch anything. Modify instead the sw_server service plist to be able to use the previous workaround:

  1. Stop stone&wire using the ServiceMonitor app.
  2. Open the sw_server plist in an editor (requires sudo privileges): sudo nano /Library/LaunchDaemons/com.autodesk.sw_server.plist
  3. Add the following 2 lines under <dict>:
    <key>Nice</key>
    <integer>10</integer>
  4. Remove the following line (near the bottom of the file): <string>nice</string>
  5. Start stone&wire using the ServiceMonitor application.
  6. Try again to cache media. sw_serverd now appears in the Full Disk Access tool. You can now apply the workaround described earlier.
Stone & Wire FLME-59040 Flame Family applications try to initialize a volume even if there is a fatal error in the sw_framestore_map configuration file.
Third-Party Updates FLME-57643 The Wacom tablet pressure is not correctly initialized on macOS. Click the right mouse button or initialize the tablet using the Shift+T+F13 keyboard shortcut.
Timeline FLME-57397 Match Cuts are removed from a track when a new segment is added to it. Copy the match cuts to another track, perform the edit, and then copy back the match cuts to their original track.
Timeline FLME-58897 The positioner is no longer over the selected transition in the timeline after you exit the transition editor.
Wiretap FLME-58730 Speed of fetching network interface information through Wiretap is not optimal.