Support Preferences

Gather Config Info button

Click to create a .tar file containing pertinent configuration information to be shared with Autodesk Customer Support. Use only if instructed by Autodesk Customer Support.

Gather Config Info and Log Files button

Click to create a .tar file containing pertinent configuration information and system log files to be shared with Autodesk Customer Support. Use only if instructed by Autodesk Customer Support.

Max Logged Days field

Displays the number of logged days of information to be uploaded to Autodesk Customer Support. Editable.

Case ID field

Enter the Case ID number given to you by Autodesk Customer Support so that it is included in the uploaded information.

What does the .tar file contain?

The contents of the .tar file created by Gather Info depend on the option used and on the operating system.

The following sections provide only a summary of the contents of the .tar files. You can always double-click the file to display its contents.

.tar on Linux

What follows is a summary of the contents gathered by either Gather Config... options on Linux.

Gather Config Info contents:

• commandOutputs.txt: The outputs of command line utilities. These paint an accurate picture of your workstation hardware and currently running processes. They also provide detailed information on your Flame Family product configuration. The commands used include:

  /bin/df -h
  /bin/grep '^t[1-4]:' /etc/inittab  
  /bin/ls -alR /boot  
  /bin/netstat -nr  
  /bin/ps -ef
  /bin/rpm -qa --pipe sort  
  /bin/uname -a  
  /opt/Autodesk/sw/sw_df
  /opt/Autodesk/sw/tools/sw_framestore_dump  
  /opt/Autodesk/sw/tools/sw_framestore_dump --local  
  /sbin/chkconfig --list  
  /sbin/fdisk -l  
  /sbin/ifconfig -a
  /sbin/ifconfig -a  
  /sbin/lsmod  
  /sbin/lspci -v  
  /usr/bin/expect /usr/local/bin/getDVIver.exp  
  /usr/bin/printenv | sort  
  /usr/bin/uptime  
  /usr/local/bin/dlConfigCheck -c -s <FlameFamily_version>
  /usr/local/bin/hinv -v  
  /usr/local/bin/nvidiainfo  
  /usr/local/bin/platforminfo  
  /usr/sbin/dmidecode  
  /usr/sbin/lshw  

• lmhostid.txt: Only used for Flame Family products that use the old LMhostID licensing scheme. Included for compatibility.

Gather Config Info and Log Files contents:

• commandOutputs.txt: The outputs of command line utilities. These paint an accurate picture of your workstation hardware and currently running processes. They also provide detailed information on your Flame Family product configuration. The commands used include:

  /bin/df -h
  /bin/grep '^t[1-4]:' /etc/inittab  
  /bin/ls -alR /boot  
  /bin/netstat -nr  
  /bin/ps -ef
  /bin/rpm -qa --pipe sort  
  /bin/uname -a  
  /opt/Autodesk/sw/sw_df
  /opt/Autodesk/sw/tools/sw_framestore_dump  
  /opt/Autodesk/sw/tools/sw_framestore_dump --local  
  /sbin/chkconfig --list  
  /sbin/fdisk -l  
  /sbin/ifconfig -a
  /sbin/ifconfig -a  
  /sbin/lsmod  
  /sbin/lspci -v  
  /usr/bin/expect /usr/local/bin/getDVIver.exp  
  /usr/bin/printenv | sort  
  /usr/bin/uptime  
  /usr/local/bin/dlConfigCheck -c -s <FlameFamily_version>
  /usr/local/bin/hinv -v  
  /usr/local/bin/nvidiainfo  
  /usr/local/bin/platforminfo  
  /usr/sbin/dmidecode  
  /usr/sbin/lshw  

• lmhostid.txt: Only used for Flame Family products that use the old LMhostID licensing scheme. Included for compatibility.
• From /etc/: Network configuration and the following files.

  DKUversion
  exports
  fstab
  group
  hosts
  mtab
  nsswitch.conf
  passwd
  redhat-release
  resolv.conf
  xorg.conf

• From /opt/Autodesk/: Backburner configurations, Flame Family software configurations, logs, projects metadata (setups and project.db), Stone & Wire configuration, Flame Family user profiles.
• From /proc/: Drivers, connected peripherals, and CPU configuration.
• From /var/: Log files from boot, system, Xorg, and Autodesk software.

.tar on macOS

What follows is a summary of the contents gathered by either Gather Config... options on macOS.

Gather Config Info contents:

• commandOutputs.txt: The outputs of command line utilities. These paint an accurate picture of your workstation hardware and currently running processes. They also provide detailed information on your Flame Family product configuration. The commands used include:

  /bin/df -h
  /bin/ps -ef
  /opt/Autodesk/sw/sw_df
  /opt/Autodesk/sw/tools/sw_framestore_dump
  /opt/Autodesk/sw/tools/sw_framestore_dump --local
  /sbin/ifconfig -a
  /usr/bin/printenv | sort
  /usr/bin/uname -a
  /usr/bin/uptime
  /usr/sbin/pkgutil --packages
  /usr/sbin/system_profiler SPAudioDataType
  /usr/sbin/system_profiler SPDiagnosticsDataType
  /usr/sbin/system_profiler SPDisplaysDataType
  /usr/sbin/system_profiler SPExtensionsDataType | grep ATTO
  /usr/sbin/system_profiler SPExtensionsDataType | grep NVDA
  /usr/sbin/system_profiler SPFibreChannelDataType
  /usr/sbin/system_profiler SPHardwareDataType
  /usr/sbin/system_profiler SPMemoryDataType
  /usr/sbin/system_profiler SPNetworkDataType
  /usr/sbin/system_profiler SPParallelSCSIDataType
  /usr/sbin/system_profiler SPPCIDataType
  /usr/sbin/system_profiler SPSoftwareDataType

• lmhostid.txt: Only used for Flame Family products that use the old LMhostID licensing scheme. Included for compatibility.

Gather Config Info and Log Files contents:

• From /etc/: The following configuration files.

  exports
  fstab
  group
  hosts
  passwd
  resolv.conf

• From /opt/Autodesk/: Backburner configurations, Flame Family software configurations, logs, projects metadata (setups and project.db), Stone & Wire configuration, Flame Family user profiles.
• From /var/: Log files from the system and Autodesk software.