Energy simulation can sometimes fail for a variety of reasons.
To check the status of your simulations, go to gbs.autodesk.com, open the project, and check its run status and error messages.
The following are 2 of the most common reasons for a failed energy simulation.
To address the issue, reset the coordinates closer to the model: In Revit, click Manage tabProject Location panelCoordinates drop-down (Specify Coordinates at Point). Pick a point in the model at the ground plane level, somewhere in the center of the building. Set X = 0, Y = 0, and Z to the ground plane level.
If these steps do not solve the problem or you experience other problems, contact insight.support@autodesk.com. If possible, include your model.