Retopology Tools FAQ

This topic addresses commonly-asked questions about working with the retopology tools. The Image below showcases a model with optimized retopology.

How do I target a specific polygon count?

Why am I getting errors where the retopology output is unable to generate when using ReForm with Auto Edge?

How does polygon count affect processing time?

Do I need a perfect mesh to use these tools?

Should I apply a Vertex Weld to decimate my mesh?

Can I use sub-division modifiers such as Turbosmooth, MeshSmooth or OpenSubDiv to regularize my data?

Can I use different retopology algorithms together?

How do I use Retopology Tools accurately with Slice Modifier?

Retopology Modifier Error Messages

When an error is encountered by the Retopology Modifier, an error message is displayed to the user in the 3ds Max status bar at the bottom of the screen. To aid users in troubleshooting these problems, error messages have been updated in Retopology Tools v1.2 to provide more detail in regards to the problem and a possible solution to try.

Note: The following error messages are only introduced in Retopology Tools v1.2. For previous versions of Retopology Tools and as a general guide, use the following chart as a reference for solving commonly encountered errors.
Error message Possible solution
The input mesh has too many faces and vertices. Use the Preprocess Mesh option or the ProOptimizer modifier to reduce the size of the mesh.
Failed to apply auto edge constraints. There may be degenerate edges or faces in the mesh. Use the Mesh Cleaner modifier.
Failed due to many iterations on long thin triangles. Use the Preprocess Mesh option or the Subdivide modifier to reshape the thin triangles.
Unable to process long thin triangles. Use the Preprocess Mesh option or the Subdivide modifier to reshape the thin triangles.
The auto edge constraints are too close to each other. Use the Preprocess Mesh option or the Subdivide modifier to add more vertices between the edge constraints.
Unable to process long thin triangles. Use the Preprocess Mesh option or the Subdivide modifier to reshape the thin triangles.
The cross field was not computed properly. To fix this, try pressing Reset and then Compute.
The cross field map was not computed properly. To fix this, try pressing Reset and then Compute.
The input mesh has very small features. To preserve these, try a larger Face Count value.
Too large Face Count requested. Try a lower Face Count value.
ReForm was unable to process this mesh. Use the Preprocess Mesh option or the Subdivide modifier to fix this issue. Please contact Tech Support.
Quadriflow ran into an error while subdividing. Use the Preprocess Mesh option or the Subdivide modifier to increase the number of input faces.
Quadriflow failed due to long thin triangles. Use the Preprocess Mesh option or the Subdivide modifier to reshape the thin triangles.