Unknown Error Occurred

This error may occur when opening a model in Revit.

Solution 1: Audit the model

To attempt to correct the problem, open the model using the Audit option, as follows:

  1. Click File tab Open (Project).
  2. In the Open dialog, navigate to and select the model, select the Audit option, and click Open.

    The Audit option scans, detects, and fixes corrupt elements in the model. When using this option, it may take some time to open the model.

  3. Save the new audited version of the model.

Solution 2: Manually recover a backup copy of the model

When you save a model, Revit makes a backup copy of the previous version of the model (that is, the model before the current save). This backup copy has the name <model_name>.<nnnn>.rvt, where <nnnn> is a 4-digit number indicating how many times the file has been saved. The backup file resides in the same folder as the model. Open a backup file and perform a Save As to <model name> to restore the file to a previous condition.

For example, the backup file for a model named Model1.rvt is Model1.0001.rvt. The backup file with the highest number is the most recent backup file.

To recover a model, use Revit to open the most recent backup file, and then save it. When you save the file, a dialog asks if you want to name the file without the 4-digit sequence. Click Yes. Another dialog asks if you want to overwrite the existing model, if it still exists. Respond appropriately.

Note: If the most recent backup file is also corrupt, try opening earlier backup files.

For instructions on changing the number of backup files, see File Save Options.

Solution 3: Contact Technical Support

If the previous solutions didn't work, do the following:

  1. Gather together the corrupt model and its most recent journal files.
  2. Open a support case.