Troubleshooting Performance with Autodesk Support

Prepare and collect data around performance issues.

When contacting Autodesk technical support services concerning performance issues, be prepared top provide the following information and materials.

A description of the issue, including:

• When the problem began to occur (f no date is available, an approximate date is better than none)
• Whether the problem has occurred before
• Recent changes, if any, to the hardware and software of the affected machine
• A summary of any attempts to resolve the issue before contacting support

Accompanying materials:

• The Autodesk design files involved in the project: Local file, central file, and any linked RVT, DWG, and DWF files
• The Revit-based application journal file from the affected computer. See Location of journal files.
• If a network problem or an operating system problem is suspected, obtain a System Information (NFO) file. See How to obtain a System Information file (NFO) for diagnostics and troubleshooting.