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Known Limitations and Issues

The known limitations and issues in the 2025 versions of InfoWorks WS Pro are listed below.

Note: This list does not include any issues resolved prior to or included in the 2025.0 release.

For limitations or issues in older versions, see Known Issues in 2024 Versions.

Known Limitations

Cloud Databases Release Version Status DB Update Required
User permissions cannot be applied to cloud databases. Any member in a team will have access to the team's hub. 2024 Open
Database groups are not currently available for cloud databases. 2024 Open
Ground models greater than 5GB cannot be uploaded. 2024 Open
Result objects cannot be copied to a cloud database. These simulations must be re-run. 2024 Open
Cloud Simulations Release Version Status DB Update Required
Simulations beyond the monthly quota cannot be run in parallel. There is currently no way to increase or share monthly quota. 2024 Open
Leakage locator and Shutdown runs are not available in the cloud. Refer to the differences page for more information. 2024 Open
Cloud simulations will download results to the local machine when selected. InfoWorks WS Pro currently does not monitor local storage capacity for the results, and the software may freeze if it runs out of storage. 2024 Open
Cloud databases currently have a soft limit of 80 concurrent simulations. 2024 Resolved in 2025.4 Yes
Engine Changes Release Version Status DB Update Required

Compilers for the cloud and on-premises simulation engines have been updated to meet security requirements and improve consistency between cloud and on-premise. This may cause differences in results for numerically sensitive models that have difficulty converging.

2025 Perpetual

Known Issues

A categorised list of known issues in version 2025 is included below. While this list is not comprehensive, it provides a useful reference of important issues to guide you as you upgrade your software and database versions.

Simulations Reported In Status DB Update Required
There is an issue with the Lagrangian solver for water quality in 2025 releases. This affects performance and memory consumption. There is also an issue with source tracing. You may prefer to use the default Eulerian solver. 2025 Resolved in 2025.5 No
GMR variations in cloud simulations were not being carried out in some engine versions of the 2025 releases. Consequently, all child simulations contained the same results, incorrectly re-running the base case without any changes. 2025.2 Resolved in 2025.4 No
An issue in the water quality engine was causing run times to take significantly longer than before, while providing the same results. This issue has been resolved in the cloud engine. It only impacts 2025.1 and 2025.1.1 on-premise. 2025 .1 Resolved in 2025.2 No
In some configurations, remote agent licensing with Thales was not allowing remote simulations. This is now resolved in version 2025.2. Refer to the release notes for more information. 2025 Resolved in 2025.1.1 No
Note:
Workgroup Server Reported In Status DB Update Required
Installation issue with the Workgroup Server. See here for details. 2025 Open

*DB Update Required - Issues in rows with a "Yes" in this column require the database version to be updated to at least the version it was initially resolved in. For most engine-related issues, you will need to upgrade the software as well as the database.

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