The known limitations and issues in this version of InfoWorks WS Pro are listed below.
For limitations or issues in older versions, see Known Issues in 2026 Versions, Known Issues in 2025 Versions and Known Issues in 2024 Versions.
| Cloud Databases | Release Version | Status | DB Update Required |
|---|---|---|---|
| User permissions cannot be applied to cloud databases. However, since 2025, permissions for cloud data can be managed at the Project level from Project Admin. | 2024 | Resolved | No |
| Database groups are not currently available for cloud databases. | 2024 | Open | |
| Ground models greater than 5GB cannot be uploaded. | 2024 | Open | |
| Result objects cannot be copied to a cloud database. These simulations must be re-run. | 2024 | Open |
| Cloud Simulations | Release Version | Status | DB Update Required |
|---|---|---|---|
| Simulations beyond the monthly quota cannot be run in parallel. Previously there was no way to increase quota. Starting in 2025, teams can now purchase additional Capacity. | 2024 | Resolved | No |
| Leakage locator and Shutdown runs are not available in the cloud. Refer to the differences page for more information. | 2024 | Open | |
| Cloud simulations will download results to the local machine when selected. InfoWorks WS Pro currently does not monitor local storage capacity for the results, and the software may freeze if it runs out of storage. | 2024 | Open |
| Engine Changes | Release Version | Status | DB Update Required |
|---|---|---|---|
|
Compilers for the cloud and on-premises simulation engines have been updated to meet security requirements and improve consistency between cloud and on-premise. This may cause differences in results for numerically sensitive models that have difficulty converging. |
2025 | Perpetual |
A categorised list of known issues in this version is included below. While this list is not comprehensive, it provides a useful reference of important issues to guide you as you upgrade your software and database versions.
| Simulations | Reported In | Status | DB Update Required |
|---|---|---|---|
|
For calibration runs, the scaling factor obtained from the calibration process is applied uniformly across the entire network. As a result, if the scaling factor is too large or too small, it may unintentionally alter the friction type of certain links, which is not the intended behavior.
|
2026 | Open |
| Ruby Library Scripts | Reported In | Status | DB Update Required |
|---|---|---|---|
|
Library scripts in the same model group can be loaded using 'require_relative'. However, once a library has been loaded into memory, any changes to the library script will not be picked up automatically. Changes can be picked up by either restarting the application, or by running the library script by using the 'Run' button on the Ruby script window. |
2026 | Open |
| Workgroup Server | Reported In | Status | DB Update Required |
|---|---|---|---|
| Installation issue with the Workgroup Server. See here for details. | 2025 | Open |
*DB Update Required - Issues in rows with a "Yes" in this column require the database version to be updated to at least the version it was initially resolved in. For most engine-related issues, you will need to upgrade the software as well as the database.