Using Tokens in InfraWorks

What are Tokens?

Tokens are the unit of measurement required to perform certain tasks, such as creating a rendering or running a simulation in a cloud environment using Autodesk cloud services. In InfraWorks, tokens are commonly used for usage-based cloud services such as optimisation, analysis, simulation, and model creation services. Refer to the Token FAQ for more information.

How can I buy tokens?

Tokens can only be purchased by contract administrators or software coordinators for Subscription customers. Subscription users of InfraWorks receive a gift of a certain number of tokens (see the table below) per licence for every year of Subscription (InfraWorks 360 LT is excluded). Subscription users can purchase additional tokens from the Autodesk Store, Autodesk resellers, and Autodesk direct sales.

Subscription length token amount
Annual 100
Quarterly 150
2 years 500
3 years 500
Note: NFR - 2500

How can I tell how many tokens I have?

After logging into your Autodesk Account, you can find your Token balance. Select MANAGEMENT, then click on Reporting in the far left column.

You can click on a category, such as Individual Tokens or Shared Tokens (if available), to see more information. Click Individual Usage to see your token usage for each individual cloud service.

What should I do if I do not have enough tokens to perform an analysis?

Go to your Autodesk Account or contact your contract manager. See also: 'How can I buy tokens?'

If my analysis fails or is cancelled, can I get a refund?

If the system recognises that the analysis has failed or was cancelled, the system will automatically refund the tokens to the contract that they were consumed against.

What is Autodesk Subscription?

Autodesk Subscription is a maintenance and support programme that provides exclusive advantages and delivers the lowest total cost of ownership for your software. Key benefits include immediate access to upgrades, product enhancements, web services, previous version rights, flexible licencing plans and online customer support.

How do I know if my office is an Autodesk Subscription customer?

Your Subscription can be verified within your Autodesk Account. After signing in, click Enable Your Subscription Benefits to verify your Subscription and enable your account with the Autodesk® InfraWorks® cloud services you're eligible for.

I'm an Autodesk Subscription customer. What do I need to do to keep using InfraWorks cloud services?

Nothing. When you log in, you should see a dialogue with your Subscriptions cloud allocation amount. Whenever you perform an analysis the appropriate amount of tokens is deducted and the allocation amount is updated.