Issue
An unknown error condition on your computer has caused a problem for the installer. There are several conditions that can generate this error message. The following are the more common reasons:
- Not enough space for temporary files.
- Windows installer service is not running.
Solution
Try the following solutions and retry the installation:
Empty temporary folders:
- On Windows, click
.
- In
Open, type
%temp% and click
OK.
The contents of temp folder is displayed.
- Select all files by pressing Ctrl+A, and press the Delete key.
- Click
OK, if a confirmation message appears.
Verify that the Windows Installer Service is running:
- On Windows, click
.
- In
Open, type
services.msc and click
OK.
- In the
Services (Local) list, right-click
Windows Installer and click
Properties.
- Inspect the
Start Up Type box. If it is set to
Disable:
- From the
Start Up Type drop-down list, select
Manual.
- In the
Service Status section, click
Start.