Administration FAQs

Find answers to frequently asked questions about administration in BIM 360.

BIM 360 Unified Administration

Question 1: Does the Account Admin module manage all BIM 360 products?

Answer 1: The Account Admin module provides unified account administration for all Next Generation modules, and Classic BIM 360 products.

BIM 360 Next Generation modules are available within a single account, and are managed from the Account Admin module:

Classic BIM 360 products managed from the Account Admin module are:

Note: BIM 360 Team and BIM 360 Ops have separate hubs and administration.

Question 2: Does the Project Admin module manage all BIM 360 products?

Answer 2: The Project Admin module provides unified project administration for all modules within your BIM 360 account, but there are some key differences between Next Generation modules and other BIM 360 products, particularly around project member management.

The Project Admin module supports the following functionality across Next Generation modules and Classic products:

Next Generation modules have one unified project member management process that lets you add a project member and give them access to any combination of modules.

The Classic BIM 360 products each have their own project member administration system. You add members to those projects from within each product.

Question 3: How can I tell which services or modules I have available in my account?

Answer 3: When you create a new project, you are presented with all of the modules and services available in your account.

Note: Field Management and Model Coordination provide access to both the Classic and Next Generation versions of those services.

You can also see your modules or services in the Account Admin Analytics tab.

Account Activation and Access

Question 1: I am not able to activate my BIM 360 account using the Activate your account link in the Welcome to Autodesk BIM 360 email, what can I do?

Answer 1: The link in the welcome email is only valid for one week after you received it. If you miss the one-week window and want to activate your account afterwards, contact BIM 360 Support to request for the email to be resent.

Trial Accounts

Question 1: I have a trial BIM 360 account, what happens when my trial ends?

Answer 1: When your trial ends, you will not be able to access your project and the models that are associated with the trial account.

Question 2: Can I request to convert my trial account to a paid account?

Answer 2: Yes, you can convert a trial account to a paid account by contacting your sales representative. Note: This request must be received and processed by Autodesk within 30 days of the trial expiration date.

Account Expirations and Renewals

Question 1: How do I know when my BIM 360 account will expire?

Answer 1: To see your account expiration date, go to Account Admin Analytics tab. The first card shows when your account expires.

Question 2: What should I do if my account is going to expire soon?

Answer 2: Be sure to renew your account in advance of your expiration date to avoid any interruption of service. If you have a BIM 360 subscription and are responsible for managing it, please contact your sales person. If you are not responsible for managing the subscription, you may want to confirm that the subscription will be renewed before the expiration date. If you have a partner account or free account which will expire in the next couple of months, contact Autodesk support to request an extension.

Question 3: What happens if my BIM 360 account expires?

Answer 3: If your account expires, the account is locked and no users, including account administrators, can access your account. If you have a subscription and need to renew, please contact your sales person immediately. Autodesk can re-activate your account for some period after expiration. If you have a partner or other free account, please contact Autodesk support to request that your account is re-activated.

Question 4: What time zone is used by BIM 360 servers, and which timestamp determines start and expiration dates of subscriptions?

Answer 4: Both Europe and US data centers use the UTC/GMT time. UTC is used for calculating start and expiration dates of subscriptions.

Managing Multiple Accounts

Question 1: I have access to more than one BIM 360 account, how do I manage multiple accounts?

Answer 1: Each BIM 360 account is completely separate, with different project, user, and company data. You may have administration access to more than one account. For example, if you manage your company's subscription and you signed up for a trial, you will have access to two accounts.

You can easily switch between accounts in the account/project selector located in the product header.

Question 2: I have two BIM 360 accounts. Can I combine them?

Answer 2: No, you cannot merge data between accounts. For files stored in Document Management, you can download files from one account and add them to another.

Question 3: I have a BIM 360 account that I don't use. Can I remove it?

Answer 3: If you are the sole administrator for a BIM 360 account that you no longer want to use, you can contact Autodesk support and request to de-activate the account. The inactive account will no longer show in your account selector.

BIM 360 User Management

Question 1: Do I have to add members to the Member Directory in the Account Admin module before I add them to a project?

Answer 1: No. It's not necessary to add members to the Member Directory before inviting them to a project. Any member invited to a project in any Next Generation module, or in any Classic BIM 360 product, is automatically added to the member directory. The member directory maintains the master list of all members across all projects and services in your account.

Question 2: How does project member management differ between Classic products and Next Generation modules?

Answer 2: Next Generation modules have unified project member administration. A project administrator can invite project members, and provide the appropriate access levels to all Next Generation modules (including Document Management, Design Collaboration, Model Coordination, Project Management, Field Management, and Insight). For Classic products (BIM 360 Field, BIM 360 Glue, and BIM 360 Plan), the project administrator manages project users directly in those products.

Project members who are invited to projects in Classic products will appear on the unified project members page, but any invitations or permissions must be managed from the Classic products.

Both Next Generation modules and Classic products share the same project profile data.

Hosting Data on a Europe Data Center

Question 1: Is BIM 360 available on a Europe data center so I can ensure that my data stays within Europe?

Answer 1: Yes. We offer many BIM 360 services with the option to have your project data hosted on a Europe data center. Today, the covered products and services include:

Question 2: If I have projects on US data centers, can I move them to a Europe data center?

Answer 2: No. It is not possible to move your project data from US data centers to a Europe data center. If you want your project data hosted on a Europe data center, you will need to request a second BIM 360 account, and start your new projects there. You can then easily switch between your accounts from the account selector in the product header.

BIM 360 API

Question 1: Where can I find help if I have questions about BIM 360 API?

Answer 1: If you have questions regarding BIM 360 API, please refer to the Where to get help about Forge? blog for detailed instructions. You can also visit the BIM 360 API Forum, to share your knowledge, ask questions, and explore popular BIM 360 API topics.

GDPR Compliance

Question 1: How is a GDPR account deletion request handled by BIM 360?

Answer 1: If a user requests that Autodesk delete their information, BIM 360 checks to see if the user belongs to any BIM 360 account: