There are a couple things you can do to get more information about the process so we can help you debug further. You can keep a detailed log file of what LA/R does in a text file. See Creating Log File for more information. You can also use Fiddler to log the web activity by LA/R. The Fiddler log will provide information about your internet connection/traffic that may be of use. Here's how to do that:
Save. Save everything with the defaults and send the file to LAR.Feedback@autodesk.com .