Issues References and Attachments

This topic discusses the concept of issue references and attachments and explains how to work with the two features on web.

Learn how to work with attachments and references on your Android and iOS mobile device.

In this topic:

About Issue References

Issue references are links to files or items that exist in various ACC tools and products. Adding a reference in an issue creates a two-way relationship between the issue and reference. For example, you can click a reference to an RFI within an issue. It will direct you to that RFI within the RFI tool. Click an issue reference within an RFI to direct you to the relevant issue.

Issue creators and project members with View, edit, and assign permission or above can add references to photos, files, sheets, RFIs, and other items from issues, on web and mobile. These members can also remove references from issues.

See Issue Permissions for more information about members' capabilities and limitations regarding references.

Learn how to work with references on your Android and iOS mobile device.

Add References to Issues

  1. Click the relevant issue in the Issues Log.

  2. Navigate to the References section in the flyout panel.

  3. Click Add references and select the relevant reference type from the references drop-down list.

    Note: If an account administrator has turned off a tool it is hidden in the selectable references. See Products and Tools for more information.
    Note: PCOs are from the Cost Management module of Autodesk® Build. If you do not have access and permission to access Cost Management, this option will be unavailable.

  4. Add a desired reference as prompted.

Note:

When you add an issue as a reference on another issue, the referenced issue automatically has the original issue referenced on it as well. However, only the original issue shows the activity for this in the Activity Log.

Example of cross-referencing behavior between issues:

  1. Open Issue #1 and add Issue #2 as a reference.
  2. Open the Activity Log to view record for Issue #1. The Activity Log lists the activity of adding Issues #2 as a reference.
  3. Navigate to Issue #2 to view Issue #1 listed as a reference.
  4. Review the Activity Log to view record for Issue #2. Note that there is no record of adding Issue #1.

Add References to Various ACC Tools

Add References to Photos

  1. Select Photos.

  2. Click the relevant photos that you want to add.

  3. Click Add photo. If you have selected multiple photos, for example 4, click Add 4 photos.

Learn about Photos here.

Filter Photos

  1. Click the filter icon .

  2. Select any of the following options to refine your selection:

    Note: Hide all filters by clicking the filter icon or clicking X in the Filter Photos panel. You can clear all filters by clicking the X next to the filter icon.

Upload New Photos

  1. Click Upload new.
  2. Either drag a photo to the upload area or choose a file from your local drive.
  3. Click Upload.

A reference to the uploaded photo is now added.

Add Reference to Files

  1. Select Files.
  2. Select a file from the For the Field or Project Files folder.
  3. Click Add file.

To add a reference to a new file, you can first upload the document to the Files tool. Once uploaded, return to the issue to add it as a reference.

Tip: You can use the search box to find files by name.

Learn about Files here.

Add References to Sheets

  1. Click Sheets.

  2. Click the relevant files or use Search and filter to find desired files by name.

  3. Click Add sheets.

Learn about Sheets here.

Add Reference to RFIs

You can add references to existing RFIs or create RFIs that you want to reference from an issue.

Reference Existing RFIs

  1. Select RFIs.
  2. Select the relevant RFIs from the list or use the search box to find RFIs by name.
  3. Click Add RFIs.

Create and Reference New RFIs

Project administrators and RFI managers can create an RFI from an issue.

  1. Select RFIs.
  2. Click Create new.
  3. Create the RFI by completing the fields.
  4. Click Create RFI.

Learn about RFIs here.

Add Reference to Assets

  1. Select Assets.
  2. Select the relevant asset from the list or use the search box to find assets by name.
  3. Click Add asset.

To add a reference to a new asset, you can first create the asset in the Assets tool. Once created, return to the issue to add it as a reference.

Learn about Assets here.

Add Reference to Forms

  1. Select Forms.
  2. Select one or more forms.
  3. Click Add forms.

You can also create a form by clicking Create form and selecting a template to use. Fill out the form details and click Add reference.

Learn about Forms here.

Add Reference to Submittals

  1. Select Submittals.
  2. Select one or more submittals.
  3. Click Add items.

To add a reference to a new submittal, you can first create the submittal in the Submittals tool. Once created, return to the issue to add it as a reference.

Learn about Submittals here.

Add References to PCOs

  1. Select PCO.
  2. Select one or more PCOs.
  3. Click Add PCO.

You can also create a PCO by clicking Create PCO. Fill out the PCO name and description and click Create.

Learn about PCOs here.

Add References to Schedule Activities

  1. Select Schedule activities.

  2. Select one or more scheduled activities.

  3. Click Add schedule activities.

Learn more about Schedule here.

Remove References from Issues

You can easily remove any reference by following this process:

  1. Navigate to the References section in the flyout panel of the relevant issue.

  2. Hover over the reference that you want to delete.

  3. Click the icon.

  4. Click Remove.

About Issue Attachments

Issue attachments are different types of files that are associated only with a specific issue, and are not visible across other ACC tools. Attachments are included in exported issue reports.

Project members with the permission to view a specific issue can view attachments associated with that issue. Issue creators and project members with Manage issues permission or above can delete issue attachments.

See Issue Permissions for more information about members' capabilities and limitations regarding attachments.

Learn how to work with attachments on your Android and iOS mobile device.

The video below shows how to work with issue attachments.



Add Attachments to Issues

You can add attachments to existing issues or at issue creation.

  1. Click the relevant issue in the Issues Log.

  2. Navigate to the Attachments section in the flyout panel.

  3. Add relevant attachments:

    • Drag and drop desired files into the upload area
    • Browse your computer to select single or multiple files
    • Copy or grab a screenshot and paste it into the Attachments area
    • Use a camera (only on mobile)

See Supported Files Web for information about the supported file types on web.

Download Attachments

  1. Navigate to the Attachments section in the flyout panel of the relevant issue.

  2. Follow these steps:

    • In the thumbnail view :

      • Click the More menu in the bottom right corner of the attachment that you want to download, and then click Download.

    • In the list view :

      • Click the Download icon on the right of the image.
    Tip: You can also download an attachment by clicking it and then clicking the Download icon in the top right of the page that opens.

Delete Attachments

You can delete any attachment by following these steps:

  1. Navigate to the Attachments section in the flyout panel of the relevant issue.

  2. Follow these steps:

    • In the thumbnail view :

      • Click the More menu in the bottom right corner of the attachment that you want to delete, and then click Delete.

    • In the list view :

      • Click the More menu on the right of the image, and then click Delete.

Tip: You can also delete an attachment by clicking it and then clicking the Trash bin icon in the top right of the page that opens.

Key Differences Between Issue Attachments and References

Action Attachments References
Available on mobile
Included in exported reports
Visible across ACC tools and products