Tutorial 6 Conclusion: Problem reports

In this tutorial, you created and reviewed a problem report, and then generated a change request from that problem report. You should now be able to:

• Describe the purpose of a problem report.
• List some reasons why someone might create a problem report.
• List some people who might create a problem report and when.
• Create a problem report.
• Progress the problem report through its lifecycle.
• Review a problem report.
• Perform a technical analysis.
• Complete a problem report and generate a change request.