Service utility
Use the Fusion Service Utility (Safe Mode) to diagnose startup problems, run repairs, and collect information for support.
- If Fusion fails to launch twice in a row, the Service Utility opens automatically.
- To open it manually use one of the following ways:
- On the Fusion Application Bar, click Help > Support and Diagnostics > Service Utility.
- Launch the Fusion Service Utility app:
- Windows: Start the app called Fusion Service Utility from the Windows Start menu.
- Mac: Start the app called Fusion Service Utility from the Launchpad.
- Contact Support: Opens Autodesk support resources to get help.
- Gather System Information: Collects system information and logs for sharing with support.
- Network Diagnostics: Performs a network check on key domains required for Fusion and Autodesk services.
- Repair: Verifies and repairs the Fusion installation without removing designs.
- Reset: Clears sign-in credentials and local cache, restores default application settings and preferences.
- Uninstall: Performs a lightweight uninstall of Fusion.
Note: For a clean uninstall, follow the steps to manually uninstall Fusion.
- Launch Fusion: Starts Fusion normally.
- Close Fusion Service Utility: Exits the utility.