Troubleshoot Running the MSI

Symptoms: A pop-up prevents MSI from running.

Root Cause: The MSI file is currently unsigned and the Windows Defender SmartScreen feature is enabled.

Solution 1: 'More info' link available

1. Click on the 'More info' link
2. Then click on 'Run anyway'

Solution 2: 'More info' link not available

Sometimes the 'More info' link is not available due to security policies.

To unblock the MSI file:

1. Locate the downloaded MSI file in Windows File Explorer, right-click on it and select Properties.
2. On the General tab, under Security, check the 'Unblock' box and click Apply.
   

You should now be able to run the MSI. You may still see a different security pop-up, but simply click Run.

Solution 3: 'More info' link not available

If Solution 2 doesn't work, you can temporarily disable the Windows Defender SmartScreen feature.

For Windows Server 2022:

1. Open Settings
2. Select Update & Security
3. Select Windows Security
4. Select App & Browser Control
5. Select Reputation-Based Protection Settings
6. Turn Check Apps and Files to Off

You should now be able to run the MSI. You may still see a different security pop-up, but simply click Run.

Note: You can turn the Check Apps and Files policy back on after you have successfully started the MSI.