Collecting SCM log files may be necessary to determine the cause of issues with the SCM service, or the Synergy client submitting jobs to SCM.
These files contain the logs for the Simulation Compute Manager service and its components. They can be very helpful in diagnosing issue with the service.
The default locations for these files are: Windows: %ProgramData%\Autodesk\SimulationCompute\v1\log
Linux Workstation: /var/opt/Autodesk/SimulationCompute/v1/log
Linux Thinclient: [thinclient-installation-location]/Autodesk/v1/log
The above locations may be overridden by the SCM_DATAPATH environment variable. If the log files do not exist at the default location, check in the location specified by the environment variable.
Windows only: %LocalAppData%\Autodesk\Moldflow Synergy 2021
When contacting Technical Support for an issue related to a failure pertaining to Simulation Compute Manager, please include all logs files.