Test Your Connection
The Test Your Connection tool will analyze the health of the connection from your location to the Flow Production Tracking servers. These tests ensure that your devices and systems can establish and maintain proper communication with the Flow Production Tracking services.
Results from the test can be used for troubleshooting your connection so that you can optimize network settings, choose the right media storage location, and troubleshoot Flow Production Tracking network-related problems more effectively.
Contents
- Why perform this test?
- Running Test Your Connection to Flow Production Tracking
- Downloading Results
- FAQs:
- Other hosted site troubleshooting resources
Why perform this test?
- Admins who are responsible for their studio’s connection to Flow Production Tracking and Media storage can help optimize the connection based on the analysis
- Flow Production Tracking users who may be experiencing issues can further investigate their network connection to Flow Production Tracking
Running Test Your Connection to Flow Production Tracking
The Connection Test can be accessed by any Flow Production Tracking user via the User Settings Menu by selecting Test Your Connection.
Here, you can test your current configuration, review the test status, see the Flow Production Tracking service status and open the Flow Production Tracking service status page for more details.
Select Run Test to begin.
Then, you will see progress indicators as the test runs with a Pending test status.
The speed at which the test completes is typically between one and two minutes, depending on your network speed.
The test status will show as Complete once all tests are analyzed.
The Connection Test includes four different tests:
Flow Production Tracking API Latency Test
This is a simple test that sends a request to the Flow Production Tracking server that then sends back a short response. The Latency Test verifies the Flow Production Tracking server is reachable and responsive. The Flow Production Tracking server is stored in the East Coast of the United States, and latency results will differ depending on where you are geographically located.
Media Upload Test
This test uploads a 20mb file to the media storage location that is configured on your site.
The media storage location is a site-wide, global preference controlled by your Flow Production Tracking site Administrator.
The Upload Test evaluates the speed at which the file is transferred from your location to the Studio’s configured media storage location. Other storage locations are included in the analysis so that there are reference values to compare against.
Media Download Test
This test downloads a designated 20mb file from your site's media storage location. The Download Test evaluates the time elapsed between requesting an image file from your Media AWS bucket and when it becomes available to your browser. Other storage locations are included in the analysis so that there are reference values to compare against.
Thumbnail Download Test
This test downloads 50 different small image files from your site's media storage location. The Thumbnail Download evaluates the time elapsed between requesting the 50 different small image files from your Media AWS bucket and when it becomes available to your browser.
Downloading Results
You also have the ability to download the Connection Test results as a csv file, so that you can share with your Flow Production Tracking Administrator or our Autodesk Support team when needed. Select Download Results to download the csv file.
More details are included in the downloaded csv, like Test IDs, User Location, and more. These additional details are useful for Administrators and support to reference.
FAQs:
How long does the test take to run a test?
It depends on your network, but our testing has shown most tests complete between one and two minutes.
Why do you test all locations, not just the studio’s bucket location?
So that there are comparison values and context for the returned results.
Only a Flow Production Tracking site Administrator can configure the Studio’s Media AWS bucket location.
What’s not shown in these tests?
By design, we’re not doing an internet speed test, though this speed will affect the results. There are many tools (online and likely on your machine) available that can perform network speed tests, trace-routes, etc—providing users with more detail into their network's performance. For this first iteration, we decided to provide a specific snapshot of your network connection to Flow Production Tracking services.
Pages are loading slow in Flow Production Tracking, but my latency and uploads/downloads look fine
These tests are network focused, and don’t offer insights into a customers’ database performance. For more information about database activity, we recommend you use the Site Activity Monitor
Other hosted site troubleshooting resources
- Site Activity Monitor
- Flow Production Tracking server status page
- Diagnosing performance issues with hosted Flow Production Tracking sites
- Analyze Page Performance
- Optimizing filters and API scripts to make your Flow Production Tracking site faster
- Guide to Best Practices with Flow Production Tracking
- Transcoding
- Transcoding services
- Selecting a storage location for uploaded files overview