After successfully signing in with your organization email and password, you may receive the message “Error Code: GENERAL_NONSUCCESS” when returning to the Autodesk product you were trying to access. (This may also happen when testing the connection.)
To resolve this issue, you must be a SSO or primary admin. If you receive this error while signing in, share this troubleshooting article with your admin.
Make sure the SAML assertion attributes are mapped correctly in your identity provider. Map the attributes with the Autodesk attribute names as listed in the following table.
These labels are strictly case-sensitive and if mapped differently, contain invalid characters, or are left empty, SSO authentication will not work. Also, make sure that no spaces are added in the firstName
or lastName
attributes and that you have entered the correct syntax of the Autodesk attribute names listed in the table.
Autodesk Attribute Names | Identity provider attribute names (Different identity providers might have different labels) |
---|---|
firstName | First Name |
lastName | Last Name |
Email Address | |
objectGUID | Unique ID of the user in your identity provider (e.g., ObjectGUID/User ID) |
ObjectGUID is an Attribute-Name which represents a Universally Unique Identifier. For ADFS, in addition to the above attributes, you must have a value for the "Name ID" field.
Check that the signing option and signing algorithm are correct in your identity provider’s signing certificate. This is called either the SAML signing certificate or SSO certificate, depending on your identity provider. We recommend the following steps:
Once you’ve confirmed all the steps above are correct and still cannot login, don’t hesitate to contact our support team.