FAQ: Why Am I Not Getting Insights?
This topic covers the most common reasons why you might not be getting insights.
Not Signed In
Be sure to sign into your Autodesk account from within your product, as insights are created based on your account profile. If you are not signed in, your usage data will not be collected for new insights.
Not the Right Product
Not all Autodesk products support insights. Currently, only AutoCAD, Civil 3D, and Revit users will see insights. While this does not currently include the AutoCAD-based specialized toolsets or AutoCAD LT, we are working to include more products in the future.
Low Product Usage
Insights require a minimal amount of product usage. If you are a casual user of the product, we might not have enough usage data to provide you meaningful insights.
Not an End-User of the Product
Only users of the product will see insights related to product feature usage. If you are an administrator of a product, you may also see insights related to seat assignment and usage as part of Team Insights.
Account and License Type
Insights are only available if:
- You are on the named user plan.
- You are an AutoCAD, Civil 3D, or Revit user
- You have a commercial license; not a Not for Resale (NFR), trial, or educational license.
Environment Restrictions
Some companies restrict data collection for all users or block data collection with networking tools.
Emails Are Not Being Received
Autodesk My Insights emails are sent from productinsights@autodeskcommunications.com. You may need to check your Spam or Junk folder, and make sure you can receive emails from productinsights@autodeskcommunications.com. In addition, you might also want to check your Electronic Communications setting in your Autodesk Account by following the steps under How Do I Change My Email Communication Preferences?
Data Collection Is Turned Off (2022 Release Products and Earlier)
Turn data collection on by doing the following:
- Launch the application and open a file.
- Depending on the application, do one of the following:
- AutoCAD - On the ribbon, click Help drop-down menu > Desktop Analytics (or enter desktopanalytics at the Command prompt).
- Civil 3D - On the ribbon, click Help drop-down menu > Desktop Analytics (or enter desktopanalytics at the Command prompt).
- Revit - On application frame, click Help drop-down menu > Privacy Settings.
- In the Data Collection and Use dialog box, clear "I Agree to Data Collection in Desktop Products for Autodesk Analytics Programs".
- Click OK.