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Guide: Crash occurs on some Dell PCs when opening, saving or browsing for a file

Issue:

After installing AutoCAD or Revit, the software launches but experiences a crash when trying to access or 'browse' a user-configurable path, such as the location of a previously saved DWG file ( *.dwg) to open. This happens on certain Dell PCs (both desktops and laptops).

Instances of this crash behavior would be:

  • Using the File > Open menu

  • Using the File > Save menu

  • Using the File > Save As... menu

  • Using the File > Import options

  • Using the File > Export options

  • Opening the Material Editor and browsing for a bitmap file

Causes:

Dell Backup and Recovery system in Windows may cause conflicts with AutoCAD or Revit, particularly the following three (3) DLLs:

  • DBRShellExtension.dll

  • DBROverlayIconBackuped.dll

  • DBROverlayIconNotBackuped.dll

Are all AutoCAD Updates installed?