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Revit or IFC model not visible in the BIM 360 or ACC viewer

Technical Support

Issue:

When opening a Revit or IFC model in the BIM 360or Autodesk Construction Cloud(ACC) Viewer, the drawing is empty: 

  • No error message is displayed when opening the file, nor does it show a broken icon. 
  • When pressing the home button, nothing happens. 
  • When opening the model tree and clicking an element, the model is suddenly displayed in gray and the elements can be set visible from the tree. 
  • When zooming the model, some elements can show rotated, or distorted. 

Causes:

  • A part of the file (not the whole file) is far away from the origin.
  • When pressing the home button the environment zooms out far away and the model can be reduced to a size smaller than a pixel, making it appear invisible even if it is there. 
  • When selecting an element from the model tree, the window is zooming into the element and complementarity to the position of the whole model. 

Solution:

For the model to be visible all the time:

  1. Move the element that is far away in the original Revit model closer to the origin
  2. Resave and re-upload the Revit or IFC file into the cloud.​​​​​​​

Products:

BIM 360; Construction Cloud;

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