Supported File Types in Photos
| Supported File Types | File Size Limits | |
| Images | PNG, JPG | 20 MB |
| Videos | MP4, OGG, WEBM | 1 GB or 2-minute limit when captured directly in Autodesk® Build |
- There is no limit to the number of photos that can live in the project photo gallery.
- 1000 photos can be bulk uploaded at a time to your photo gallery.
- For 360 photos to enable the 360 viewer in Autodesk Construction Cloud, the metatags ProjectionType=equirectangular and UsePanoramaViewer=true must be embedded in the file.
Video Playback on Web
Because each browser has its own set of video formats that it supports, not all uploaded videos can be played in the Photos tool on the web.
What can I do if a video doesn't play in the Photos gallery on the web?
Update your browser to have the most up-to-date support for different video formats
Convert your video to a format that the desired browser supports
- Refer to the following tables for the browser that you are using
- You can use online tools such as Free Convert
- Tip: MP4 H.264 is the most supported and recommended format
Switch browsers
- Refer to the following tables to find a browser that supports your video file
Supported Browsers
To use the following tables:
Find the browser that you are using
- You can check which browser you are currently using here
Find your operating system
- You can check which operating system you are currently using here
Find the column for your video's file type and see if or since which version of that browser supports playback for your video. You may need extensions or other requirements on your browser. We suggest further discussing any setup needed with your internal IT team.
| Browser | Operating System | Theora (Ogg) | H.264 (MP4) | HEVC (MP4) | VP8 (WebM) | VP9 (WebM) | AV1 (WebM) |
| Google Chrome | Unix-like, MacOS, and Windows (Chromium) | Since 3.0 | Since 3.0 | No | Since 6.0 | Since 29.0 | Since 70 |
| Browser | Operating System | Theora (Ogg) | H.264 (MP4) | HEVC (MP4) | VP8 (WebM) | VP9 (WebM) | AV1 (WebM) |
| Microsoft Edge | Unix-like, macOS, and Windows (Chromium) | Since v79 | Since v79 (only browser to support DRM PlayReady) | No | Since v79 | Since v79 | Since v79 |
| Windows 10 (Legacy EdgeHTML) | Since 17.0 (With Web Media Extensions) | Since 12.0 | No | Since 17.0* | Since 17.0** | Since 18.0 (with AV1 Video Extension) | |
| Windows 10 Mobile | No | Since 13.0 | No | Since 15.0 (only with MSE) | Since 14.0 (only with MSE) | No |
*supports "video" tag with Web Media Extensions and VP9 Video Extensions
**only enabled by default if hardware decoder present and supports "video" tag with Web Media Extensions and VP9 Video Extensions
| Browser | Operating System | Theora (Ogg) | H.264 (MP4) | HEVC (MP4) | VP8 (WebM) | VP9 (WebM) | AV1 (WebM) |
| Mozilla Firefox | Windows 7+ | Since 3.5 | Since 21.0 | No | Since 4.0 | Since 28.0 | Since 65.0 |
| Windows Vista | Since 22.0 | Since 65.0 | |||||
| Windows XP and N editions | Since 46.0 | Since 65.0 | |||||
| Linux | 26.0 (with GStreamer) 43.0 (with FFmpeg) | Since 67 | |||||
| Android | Since 17.0 | In Nightly | |||||
| macOS | Since 34.0 | Since 66.0 | |||||
| Firefox OS | Since 1.1 | No |
| Browser | Operating System | Theora (Ogg) | H.264 (MP4) | HEVC (MP4) | VP8 (WebM) | VP9 (WebM) | AV1 (WebM) |
| Safari | iOS | No | Since 3.1 | Since 11 | Since 12.1 (only supports WebRTC) | Since 14 (only supports WebRTC) | No |
| macOS | with Xiph QuickTime Components (macOS 10.11 and earlier) |