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Civil 3D Connector - Troubleshooting

01. Why am I unable to see the Autodesk Docs project?

Contact your account administrator and verify that Civil 3D Connector for Autodesk Docs is enabled. You must also have member access to the project and folders in Autodesk Docs.

02. Why am I facing Civil 3D Connector installation issue?

If you are facing an installation issue, check if a Connector is already installed on your computer. If yes, uninstall it.

View Log Files

Log files contain information about operations that have taken place on the server and can be used to diagnose various problems. You can view log files to diagnose the failures or errors while using the Connector and share them with the support team for further analysis. To locate the log files for specific versions, you can either navigate to the following directories or type the corresponding path in the Windows search bar and press Enter.

  • Civil 3D Connector 2023: C:\Users%Username%\AppData\Roaming\Civil3D-Connector_2023\Logs
  • Civil 3D Connector 2024: C:\Users%Username%\AppData\Roaming\Civil3D-Connector_2024\Logs

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