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FAQ

01. How can I contact Autodesk Support?

You can reach us through the following communication channels:

02. Why do Data Exchanges have size zero in Autodesk Docs?

Data Exchange files in Autodesk Docs or BIM 360 are only references to the actual Data Exchange information, stored at a granular level.

03. Can I use Navisworks Connector on more than one instance of Navisworks simultaneously?

No. Users can open only one instance of the Navisworks Connector.

04. How can I remove a Navisworks Connector plug-in?

Uninstall the Navisworks Connector from the control panel. For more information, see the Uninstall topic of this document.

05. Does Navisworks Connector support only English language?

Yes. It currently supports only English language.

06. Are Data Exchanges files?

Data Exchanges are not files.

07. Which version of Navisworks Manage should I use?

Navisworks Manage 2023, is recommended for optimal compatibility with current file formats and features.

08. Is there a specific file format I need to use for exchanging data?

There is not one single format for exchanging data. The best format depends on the type of data and the software.

09. Does Data Exchange support material mapping?

Currently, Data Exchange elements only retain the color of the elements. Data Exchange does not support material mapping and render styles.

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