Troubleshooting
Network configuration
If the system is not using the correct network interface, for example wifi vs. ethernet, the local interfaces which should be used can be specified in /opt/Autodesk/cfg/network.cfg. Documentation about the syntax is in the file itself. A default device and a fallback device for data transfer and for multicasting can be hard coded in the file.
Test services
The following are installed with the application:
The following are installed with the application:
The following are installed with the application:
- Autodesk Wiretap Gateway: a background service used for media import.
- Autodesk Backburner Manager & Server: background operations manager.
- Stone+Wire: storage manager.
To test the installation, go to Applications > Autodesk > [Product] > Utilities > Service Monitor
.
Hostname and computer name mismatch
If the application has been installed without first verifying that the computer name and the hostname match, and if the application complains that Stone+Wire cannot start, try the following:
- In a terminal, as root, create
/opt/Autodesk/clip/
. - In a terminal, get the hostname of the workstation with the
hostname
command. - In Systems Preferences > Sharing, check that Computer Name is the same as the hostname. Change the Computer Name to the hostname if they are different.
- Using the Setup Assistant, under Media Storage, it should now be possible to add a new partition. The Setup Assistant is in Applications/Autodesk/[Product]/Utilities.
- Start Stone+Wire using the Service Monitor application, also found in the Utilities folder.
Repair media storage mount points
- If the Mac experiences a hard reboot (for example a power outage), when the Mac restarts the operating system may mount the media storage incorrectly (for example, /Volumes/Storage1 instead of /Volumes/Storage). In this case the media storage will be inaccessible. To delete an incorrect mount point:
- In
Mac OS System Preferences > Sharing
, disable all the file services. - In Finder use command+shift+G to navigate to /Volumes. In Volumes/, find the incorrect mount point folder. It should have the name of the original mount point (for example, Storage), but its icon depicts a folder instead of a disk drive.
- Delete the folder.
- Restart the Mac. Restore System Preferences > Sharing settings.
- If the media storage is still not available after restart, use the Mac application Disk Utility to repair the media storage disk.
- In
Fix VOLUMEMGT and No Volume errors
If a framestore volume cannot be selected, or if Error: VOLUMEMGT : Failed to initialize Stone+Wire connection
is thrown:
- Exit the application.
- Open Applications
/Autodesk/<Product>/Utilities/Service Monitor
. - Restart the Stone+Wire service. Wait for the green light.
- Start the application.