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Troubleshooting

Network configuration

If the system is not using the correct network interface, for example wifi vs. ethernet, the local interfaces which should be used can be specified in /opt/Autodesk/cfg/network.cfg. Documentation about the syntax is in the file itself. A default device and a fallback device for data transfer and for multicasting can be hard coded in the file.

Test services

The following are installed with the application:

  • Autodesk Wiretap Gateway: a background service used for media import.
  • Autodesk Backburner Manager & Server: background operations manager.
  • Stone+Wire: storage manager.

To test the installation, run the Installation Sanity Check diagnostic in the Service Monitor application. You can access it from:

  • On Linux: Launcher > Autodesk > Service Monitor
  • On macOS: Applications > Autodesk > Service Monitor

Hostname and computer name mismatch

If the application has been installed without first verifying that the computer name and the hostname match, and if the application complains that Stone+Wire cannot start, try the following:

  1. In a terminal, as root, create /opt/Autodesk/clip/.
  2. In a terminal, get the hostname of the workstation with the hostname command.
  3. In Systems Preferences > Sharing, check that Computer Name is the same as the hostname. Change the Computer Name to the hostname if they are different.
  4. Using the Setup Assistant, under Media Storage, it should now be possible to add a new partition. The Setup Assistant is in Applications/Autodesk/[Product]/Utilities.
  5. Start Stone+Wire using the Service Monitor application, also found in the Utilities folder.

Repair media storage mount points

  • If the Mac experiences a hard reboot (for example a power outage), when the Mac restarts the operating system may mount the media storage incorrectly (for example, /Volumes/Storage1 instead of /Volumes/Storage). In this case the media storage will be inaccessible. To delete an incorrect mount point:
    1. In macOS System Settings... > General > Sharing, disable all the file services.
    2. In Finder use command+shift+G to navigate to /Volumes. In Volumes/, find the incorrect mount point folder. It should have the name of the original mount point (for example, Storage), but its icon depicts a folder instead of a disk drive.
    3. Delete the folder.
    4. Restart the Mac. Restore System Preferences > Sharing settings.
    5. If the media storage is still not available after restart, use the Mac application Disk Utility to repair the media storage disk.

Fix VOLUMEMGT and No Volume errors

If a framestore volume cannot be selected, or if Error: VOLUMEMGT : Failed to initialize Stone+Wire connection is thrown:

  1. Exit the application.
  2. Open Applications /Autodesk/<Product>/Utilities/Service Monitor.
  3. Restart the Stone+Wire service. Wait for the green light.
  4. Start the application.

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