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Check Data Connector Status

There are several methods you can use to check the status of the Info360 Plant Data Connector and its components.

To check the status from the Admin Implementation page:

If the data connector is running correctly:

  • Under Installation Configuration, the Status should be Active (in green)
  • Under Health Status, the component statuses should be in green and the timestamps should be recent. Health Status is typically updated every 5 minutes. You may need to click Sync if the page has been inactive for a while.

If the data connector is not running correctly, you may see:

  • The Status as Error (in red or yellow).
  • Components in the Health Status section with a Status in yellow or red text, or with timestamps from over 5 minutes ago.

To check the status using the Windows Services tool:

Open the Windows Services tool (services.msc). Search the list for "greengrass" and verify that the status is Running.

To check the status using the edge-status.ps1 PowerShell script:

On the Windows machine where the data connector is installed, open a PowerShell window (Run as Administrator) and run "edge-status.ps1".

If the data connector is running correctly, the output will look something like this:

Note: Some sections require the data connector software to be actively running or will report errors. Other sections (such as Verify Network Access) do not require it to be running.

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