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Network connection troubleshooting

If you are having issues connecting to Info360 Plant it is possible that there are IT restrictions on your organization's network blocking the connection to the site.

You might need help from your IT representative during this process.

Symptoms

  • You can't accept the Info360 Plant terms and conditions.

  • When logging into Info360 Plant the product attempts to load perpetually.

Solution

  1. Verify that third-party cookies are enabled in browser:

    Your browser general settings should 'Allow all cookies'.

  2. Test connection outside of your company's network:

    Connect from your work computer while making sure you are not connected to your company's VPN. You can also try a personal computer if the login still fails. If you are able to connect successfully, this means there are restrictions in your company's network that are preventing access to Info360 Plant.

If there are restrictions in your company's network have your IT representative allow-list these URLs. Note that firewall rules are set on ports 433 and 80:

  • *.info360.com

  • *.info360-eu.com

  • *.info360-ap.com

  • *.autodesk.com

  • *.auth0.com

  • *.aptrinsic.com

  • *.amazonaws.com

  • *.datadoghq.com

  • *.launchdarkly.com

  • *.info360-prd.com

  • *.mapbox.com

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