"Requested service not available..." launching or using Autodesk software

Solution:

To resolve the issue, review the below suggestions one by one. 

Note: You may need to consult with your system/network administrator.

 

Connectivity issues

When working in an environment with a proxy and/or firewall, certain network settings may need to be adjusted.
For more information see Which URLs/Protocols need to be allowed for Autodesk Subscription Licensing.

Conflicting software

See Autodesk Licensing Service: Known Conflicting Applications.

Outdated Autodesk Identity Component

• Versions 2024 and newer

1. Download and install from Autodesk Identity Manager component update for product versions 2024 and beyond (Windows).
2. Clear out the sign-in cache, see How to reset local sign in cache for Autodesk desktop software.
3. Start the software and verify. 

• Versions 2020-2023

1. Update the Autodesk Single Sign-On Component (AdSSO). Download and install from Autodesk Single Sign On Component (AdSSO) update for 2020 - 2023 product versions.
2. Clear out the sign-in cache, see How to reset local sign in cache for Autodesk desktop software.
3. Start the software and verify. 

Reset sign-in data

1. Clear out the sign-in cache, see How to reset local sign in cache for Autodesk desktop software.
2. Start the software and verify.

Uninstall and Reinstall the Autodesk Desktop Licensing Service

1. Go to the folder: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.
2. Right-click uninstall.exe and select "Run as administrator".
3. Wait until the folder becomes empty.
4. Download and unzip the latest version of the Autodesk Desktop Licensing Service.
5. Double-click the EXE file to start the installation.

Missing product updates

Download the latest update from your Autodesk Account.
 

Incorrect system time/time zone settings

Adjust the system time/time zone by following these steps:

1. Click on Start and type Change the date and time.
2. Check the option "Set time automatically".
3. Under "Synchronize your clock", click "Sync Now".
4. Click OK.

Third-party networking background processes

1. Disable any Third-party Networking Monitoring Applications running on the system.
2. Run the product again.

Outdated DLL files (2018 versions only)

1. Download the attached ZIP file from Live Maps (Bing imagery) cannot be displayed in AutoCAD 2020 and earlier, containing two files (libeay32_Ad_1.dll and ssleay32_Ad_1.dll).
2. Close any instance of the Autodesk product.
3. Use the files to replace the existing DLL files of the same name in the following location C:\Program Files\Autodesk\productname.