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Collecting SCM log files

Collecting SCM log files may be necessary to determine the cause of issues with the SCM service, or the Synergy client submitting jobs to SCM.

SCM service log files

These files contain the logs for the Simulation Compute Manager service and its components. They can be very helpful in diagnosing issue with the service.

The default locations for these files are:

(In the following instructions, inside vX, X should be replaced with SCM major release)

Windows: %ProgramData%\Autodesk\SimulationCompute\vX\log

Linux Workstation: /var/opt/Autodesk/SimulationCompute/vX/log

Linux Thinclient: [thinclient-installation-location]/Autodesk/vX/log

The above locations may be overridden by the SCM_DATAPATH environment variable. If the log files do not exist at the default location, check in the location specified by the environment variable.

SCM client and UI log files

Windows only: %LocalAppData%\Autodesk\Moldflow Synergy 20XX

  • ComputeClient.log contains the logs related to the client's interactions with SCM like uploading/downloading files, and submitting jobs to the cloud or SCM Queue.
  • ComputeBrowser.log contains errors related to SCM UI elements.

The above file locations may be overridden by the desktop product. If they do not exist, consult the desktop products documentation for the location and name of the client side files.

When contacting Technical Support for an issue related to a failure pertaining to Simulation Compute Manager, please include all logs files.

Using ComputeTool

ComputeTool is an executable utility located in the SCM installation bin folder. It must be run with administrator/root privilages unless it is run from within a Linux thin-client installation. In SCM 2.2 ComputeTool gained the ability to automatically run the SCM system test and collect log files. Diagnostic results and log files will be written to a file named DiagnosticData.zip in the same location as the SCM service log files.

Examples:

  • Run SCM Diagnostics and collect SCM service log files: ComputeTool --diagnostic
  • Run SCM diagnostics collect SCM service log files and additional product log files: `ComputeTool --diagnostic --additional-log <path-to-ComputeClient.log>'

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