Sync Troubleshooting

Sync errors happen when you try to upload or download data to or from Autodesk Construction Cloud mobile app. These errors can occur because of network issues or storage limits.

In this topic, you'll learn how to troubleshoot:

General App Sync Errors: Overall project sync errors
Feature Sync Errors: Errors related to feature items such as editing an issue or submitting a form.

General App Sync Errors

General sync errors can occur if you lose connection while your project is syncing. In this case, try these steps in the listed order and after each step, open and refresh the app to see if the errors are resolved:

Important:

Do not perform the following actions while you are resolving errors. These actions delete pending updates. So you will lose any updates you've made that haven't synced yet.

Sign out of the ACC app.
Uninstall the ACC app.
Remove the project from your device.
Ask to be removed from the project team.

If you see banners and messages stating "No internet connection available" or "Unable to connect to Autodesk Construction Cloud, the device is disconnected from Wi-Fi.

Toggle Wi-Fi off and on. Test your connection by searching in the mobile browser. If you can't search, you don't have internet.
Turn on airplane mode for 30 seconds. This helps your device reconnect to the network.
Force quit the app:
- iOS:
  1. Swipe up from the bottom of the screen.
  2. Swipe up on the Autodesk Construction Cloud mobile app to close it.
  3. Reopen the app and go to the Sync Status screen.
  4. Tap Retry all or tap the More menu next to an item and tap Force refresh.
- Android:
  1. Swipe up from the bottom of the home screen.
  2. Scroll to the Autodesk Construction Cloud mobile app.
  3. Swipe up on the app to close it.
Force quit the app again and restart your device.
Check your app version. Go to the App Store or Google Play Store. Download the latest update if available, restart the app, and try again.
Make sure your device runs the latest operating system.
- iOS:
  1. Open the Settings app.
  2. Tap General.
  3. Tap About.
  4. Check the iOS version.
- Android:
  1. Open the Settings app.
  2. Tap About phone.
  3. Tap Software information.
  4. Review the Android version.
Check available storage. If you have less than one GB, remove finished projects from the app. See how much space the ACC app uses in Storage settings. You can also delete other apps or media to free space.

When you have at least one GB, restart the app.
Contact Support.

Troubleshoot Feature Sync Errors

Feature sync errors happen when project data changes in the cloud. For example, you update an issue on your device, but someone deleted it on the web. The issue no longer exists, so your edit can't sync and you need to discard it.

Find solutions to common sync issues in the Autodesk Construction Cloud mobile app.

Project changes not syncing. Contact your project administrator to check your project access and permissions. If the problem persists, contact Support.
Form errors
- Can't save edits. This form is closed. Discard this change.
- Can't save edits. This form is closed.

Project changes not syncing. Contact your project administrator to check your project access and permissions. If the problem persists, contact Support.

Potential cause: A project admin removed the permissions you need for this action.

Solution:

Ask the project admin to review your permissions.
After your permissions are fixed, select the pending sync item and tap Retry. You should see "Your updates have been synced."
Select Discard to remove the pending sync item.
If the problem continues, contact Support.

Form errors

Can't save edits. This form is closed. Discard this change.

Potential cause: Another project member closed the form before you synced your updates. This applies to forms with a review step, which can't be reopened or edited after closing.

Solution: The form can't be reopened. To keep your changes, copy the form on your device. Then tap Discard changes on the Sync status page.

Can't save edits. This form is closed.

Potential cause: Another project member closed the form before you synced your updates. This applies to forms without a review step, which can be reopened or edited after closing.

Solution: Someone with at least Manager permissions can reopen the form. When the form is editable, tap Retry on the Sync status page.