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Borrow button missing from Autodesk "License Manager" window

Technical Support

Issue:

Users reported that when going to the Autodesk "License Manager" window to borrow a Multi-user license, the Borrow button is missing.

Missing borrow button from License Manager

Environment:

Windows.

Solution:

To solve this, do the following:

Check your settings on Windows

Check anything related to GPU, scales, Accessibility preferences, or similar. 

Uninstall and Reinstall the Autodesk Desktop Licensing Service

  1. Go to the folder: C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing
  2. Right-click uninstall.exe and select "Run as administrator".
  3. Wait until the folder becomes empty.
  4. Close all Autodesk products.
  5. Download and unzip the latest version of the Autodesk Desktop Licensing Service.
  6. Double-click the EXE file to start the installation.

Products:

All Desktop Products;

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