Issue After successfully signing in via SSO, you may receive the message “There was a problem opening this page” when returning to the product you were trying to access.

Issue When you try to sign in to Autodesk products and services via SSO, you may receive the message “An error occurred” if your identity provider is AD FS.

Issue During SAML login an error occurs, which seems to be related to an issue with ObjectGUID mapping.

Issue When you try to sign in to Autodesk products and services via SSO, you may receive an error message informing you that the document has expired.

Issue 1 When a user tries to sign in via SSO, they may receive an error message saying that they are not assigned to a role for the product they were trying to access.

If you receive this error while signing in, share this troubleshooting article with your admin.

Some or all of the domains in your CSV file may have issues, resulting in one of the following error messages: Download the error log to see more details.

While testing your connection if you face one of these error scenarios, follow the respective link to resolve: Error AADSTS50105 - Sorry, but we're having trouble signing you in Sign in error - SAMLRequest or SAMLResponse must be present as query string parameters in HTTP request for SAML Redirect binding This page can’t be found Error - Your request resulted in an error 400 General_Nonsuccess Error - Unable to process the SAML assertion In case the above scenarios do not resolve the error , try running a SAML Trace.

If you receive this error while signing in, share this troubleshooting article with your admin.

Enter a valid email domain This error message appears when there is a spelling or formatting error in the domain.

Authentication is successful, but on return to applicaton, you see " Error Code: GENERAL_NONSUCCESS": Possible Causes This error can occur if the local system clock is out of sync with the server time causing the SAML request to be rejected.

If you’re having trouble verifying your domain using the HTML verification method, you may have uploaded the file incorrectly to your root directory.

Issue When using SSO to sign into an Autodesk product on desktop, you may see the following message: Possible Causes When signing in via Google Chrome, installing the Windows 10 Accounts extension for Chrome will solve the issue for sign in attempts.

Issue After setting up your SSO connection, when you are redirected to sign in to your account through your organization’s sign in page, you may receive an error stating that the page can’t be found.

Issue When trying to sign in into an Autodesk product or service with an email address whose domain was integrated with SSO, you may see this error message: To resolve the issue, follow one or more of these solutions: Make sure attribute mapping is correct Refer to Identity provider help and repeat the steps to make sure that attribute mapping is correct and that no values are empty or incomplete.