Need support? Explore our extensive range of help options to resolve your issues quickly and efficiently.
Digital self-help
Autodesk Assistant
Get help anytime—24/7/365—through the Autodesk Assistant.
Type your question into the Autodesk Assistant to begin troubleshooting.
The Assistant is ready to guide you through common issues such as sign-in difficulties, licensing questions, and product errors. Just ask your question, and you'll receive support tailored to your needs.
You can find the Assistant:
- At the bottom-right corner of your Autodesk account.
- At the bottom-right corner of all Autodesk main .com pages.
- From within certain products, where it’s accessible from the product help menu.
Support Hub
Visit the Autodesk Support Hub to browse help articles, how-to guides, and troubleshooting steps for common issues.
Autodesk Community
Visit the Autodesk Community and get access to peers and experts to connect, solve problems, share expertise, and get the most out of your Autodesk software.
Assisted technical support
Still need help? Ask the Autodesk Assistant to connect you with an Autodesk agent.
Note: Sign in to your Autodesk account to enable the assistant to verify your level of support.
Autodesk Construction Cloud
Support is available directly within the product for:
- Autodesk Docs
- Autodesk BIM Collaborate
- Autodesk BIM Collaborate Pro
- Autodesk Build
- Autodesk Takeoff
See How to contact Technical Support for requests regarding ACC platform for step-by-step guidance.
Enterprise customers
If your company has an EBA (Enterprise Business Agreement), the support cases page also offers you the option to create a case through a web form.
Manage support cases
Manage cases you own or have access to.
- Sign in to your Autodesk account.
- Select the Support tab.