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Resolve Common Vault Server Installation Issues

This topic contains solutions for installation problems that sometimes occur if the Autodesk Data Management Server (ADMS) is not properly configured.

Error 404: File Not Found

During the pre-checks of the data management server installation, you receive this message:

This error sometimes occusr if the ASP.NET Web service Extension is not allowed to run in Internet Information Services (IIS).

Solution:

  1. Open the Internet Information Services Manager.
  2. Expand the Web Services Extension Folder.
  3. In the right pane, select ASP .NET v4.0.30319.
  4. Select the ASP .NET extension in the right pane.
  5. Click Allow.
  6. Restart the pre-checks.

Error: ASPX failed to run

During the pre-checks of the data management server installation, you receive the message "Error ASPX failed to run ASP .NET filter is prohibited."

Solution:

  1. Open the Internet Information Services Manager.
  2. Expand the Web Services Extension Folder.
  3. From the right pane, select ASP .NET v4.0.30319.
  4. Select the ASP .NET extension in the right pane.
  5. Click Allow.
  6. Restart the pre-checks.

Error: ASPX file failed to run

During the pre-checks of the data management server installation you receive the message "ASPX failed to run at URL: http:// localhost/TestASPNet.aspx."

The cause of this error can be if .NET 2.0 is installed prior to installing Internet Information Services (IIS) and ASP >NET account does not have the proper permissions on the iis Metabase.

Solution:

  1. Open a windows command prompt and navigate to the %systemroot%\microsoft.net\framework\v4.0.30319\ directory.
  2. Enter aspnet_regiis.exe -ga "%computername%\Network Service" for windows Server 2003 operating systems.
  3. Enter IISRESET
  4. Restart the pre-checks.

Error 29001 - Performance counter

During the pre-checks of the data management server installation you receive the message "Error 29001. Performance counter installation error. Input string was not a correct format."

This error sometimes occurs when the installation attempts to add performance counters for the data management server.

Solution:

To check the current state of the performance counters:

  1. Click Start (Windows) ► Run.
  2. In the Run dialog box, enter Perfmon.
  3. Verify that you can add performance counters to the list to be monitored.

An inability to add performance counters indicates that system files are corrupted.

To repair these files:

  1. Using windows Internet Explorer, browse to C:\WINDOWS\system32
  2. Rename the perfc009.dat and perfh009.dat files to perfc009.dat.OLD and perfh009.dat.OLD, respectively.
  3. Click Start (Windows) ► Run.
  4. In the Run dialog box, enter lodctr /r:PerfStringBackup.ini.
  5. Export a copy of HKEY_LOCAL_MACHINE\Software\Microsoft\windows NT\Current Version\Perflib\009 from the system registry of a working computer and transfer it to your computer.
  6. Change the Data Values of the Last Counter and Last Help keys so that they are the same as in the system registry of the working computer.
  7. Restart your computer.

ISAPI Filter error while running

While running the data management server on the 64-bit version of windows server 2003 you notice an Event ID 2274 error in the Event Viewer Application log, indicating a problem with ISAPI filter.

Solution:

Refer to the following Microsoft Knowledge Base article: http://support.microsoft.com/kb/894435/en-us.

Parent page: Performance Enhancements

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