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Data Panel is missing or blank in Autodesk Fusion

Technical Support

Issue:

Users reported that the data panel is missing or tool library appears blank in Autodesk Fusion.

  • Tool library may be blank/ empty
  • When launching Autodesk Fusion the Data Panel is blank or completely missing:

Broken/blank Data Panel in Autodesk Fusion.

  • Shows an error message in Data panel:

Your file couldn't be accessed.

Autodesk Fusion: Your file couldn't be accessed message in Data Panel
 
 
 
 
 

Environment:

  • Dual Display.
  • Intel HD Graphics.

Causes:

  • Applications or third-party programs with virtual graphics display adapters or drivers can force Windows to use the wrong display driver. Fusion will start using the primary adapter found in Windows. 
  • Modifications to the layout of fusion can cause the data panel to not be visible. It can be off screen or otherwise missing.
  • No Fusion hub has been created for the account.

Solution:

To avoid this, continue with the suggestions listed.

Create or join a Fusion hub

Use the steps in this article: How to create/signup for an Autodesk Fusion hub

Restart or sign out and back in

Change the Graphics Driver option in Fusion Preferences

  1. Go to the Fusion Preferences General tab.
  2. Look for the Graphics driver option.
  3. Select DirectX 9, DirectX 11, or OpenGL Core Profile to test between the listed options.
  4. Click Apply.
  5. Click OK.
  6. Restart Fusion.

Autodesk Fusion: Graphics Driver Option in Fusion Preferences.

  1. If Direct X11 or OpenGL Core Profile work, use that as a preference option. If the data panel only works on Direct X9, run a Repair with the Service Utility and retry the other options. 

Set the QT Rendering Hardware Interface API to D3D11 in the Fusion Preferences

  1. Go to the Fusion Preferences. 
  2. Go to the Compatibility & Troubleshooting tab. 
  3. Set the QT Rendering Hardware Interface API to D3D11 and restart Fusion.

Compatibility and Troubleshooting section of Autodesk Fusion Preferences

Adjust Graphics and drivers

Reset Layout

  • In Fusion select File > Layout > Reset to Default Layout.

​​​​Reset to default layout option in Autodesk Fusion 

Reinstall Fusion

  1. Uninstall Fusion using the Fusion Service Utility to uninstall Fusion. 
  2. Reinstall Fusion by downloading through your Autodesk Account.

Manually reset the Data Panel

How to do a manual reset of the Data Panel in Fusion

Fusion on macOS

In rare cases, if the situation occurs on macOS 14.5 Sonoma, installing Rosetta can help. 

Rename the Oxygen ID folder

To rename the Fusion's oxygen folder do the following:

  1. Browse to: C:\Users\<username>\AppData\Local\Autodesk\Autodesk Fusion 360.
  2. Rename the alpha numeric folder.
  3. Start Fusion.
Review the network environment
Access to the domains required for using Fusion may be restricted in your network environment.
Please refer to the support article below and ensure that access to the required domains and ports is allowed.

Products:

Fusion;

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