Fusion crashes on launch on macOS

2025-11-12

Technical Support

Issue:

Users reported that Fusion crashes during launch/startup/open on macOS with the following message:

Fusion Error Report

A software problem has caused Fusion to close unexpectedly.

A limited set of crash data necessary for basic error reporting and to help us provide the service is being sent to Autodesk.

To help Autodesk improve product stability and prevent similar errors from occurring in the future, please provide the detailed steps that led to the error. Learn more

Environment:

macOS.

Causes:

Computer does not meet system requirements.
Product missing updates.
Cached information.
Conflict with Automatic Proxy settings.
Corrupted installation or user profile.

Solution:

Check system requirements

Refer to: System requirements for Autodesk Fusion

Install available updates

Update Fusion to the latest version through one of the following methods:

Reinstall Fusion to update: How to update Fusion
Use the Service Utility to run a Repair of Fusion which re-runs the installation and push Fusion to the latest version: Overview of Repair Fusion Command from Fusion Service Utility

Clear the login credentials

Clear the login credentials through one of the following methods:

Run a Reset with the Fusion using the Service Utility and "Keep user credential" unchecked: Reset Fusion Command from Fusion Service Utility
Manually clear the login credentials located here: How to clear the login credentials for Fusion

Configure Automatic Proxy

Configure Automatic Proxy through the steps here: How to configure proxy server and firewall for Fusion (macOS)

Corrupted user profile

Create a new Admin user profile.
Install and launch Fusion.

Products:

Fusion;