Issue:
Fusion hangs/freezes on startup on macOS.
- The mouse cursor turns to a rainbow pinwheel.
- Fusion splash screen is stuck.
- A blank white screen may display before or after the splash screen.
- Fusion icon bounces in dock and nothing happens or becomes unresponsive.
Environment:
macOS.
Solution:
Initial troubleshooting
First, work through the general suggestions outlined in the article here: Fusion hangs/freezes on startup
Configure proxy information
- Check if the issue is network related by opening Fusion when connected to a different network (such as a hotspot).
- If the program opens without hanging, add Ports and Domains required by Fusion to your proxy and firewall through the steps in the following articles:
Check whether the port for the adexmtsv process (port 9891) is not used by other applications
- Open Terminal.
- Run the below command:
sudo lsof -i -n -P | grep TCP | grep 9891 - If port 9891 is used by other applications, consider one of the below options:
- Change the port to 9892 in the adexmtsv_prod.cfg in /Users/<username>/Library/Application Support/Autodesk/Common/Material Library/<Material Library Version>/.
- Stop the service which is using port 9891.
- Launch Fusion.
Note: The adexmtsv.log file's folder location will change over time as the Material library is versioned.
Run Disk Repair
Run Disk Repair to repair permissions.