How to reset local login cache for Autodesk desktop software

Solution:

Delete the relevant file located in the following locations, depending on the operating system used:

Windows

Option 1 - Use the Licensing and Sign-in Helper (also known as Licensing Support Tool)

1. Download the Licensing and Sign-in Helper.
2. Run the AdskLicensingSupportToolUI.exe within the AdskLicensingSupportToolUI folder. 
3. Go to the "Self-Service" Tab.
4. Click on "Reset Login state". 
   Note. This will reset the Autodesk products login, Identity Manager, and licensing cache. 

Option 2 - Manually remove the cache file: 

For 2023 and older versions:

1. Close all open Autodesk software.
2. Open Task Manager (right-click the Windows taskbar and click Task Manager).
3. Go to Details tab.
4. Find and terminate the following processes, if present (right-click > click End task).
   • AdSSO.exe
   • AdAppMgrSvc.exe
   • AutodeskDesktopApp.exe
   • AdskLicensingAgent.exe
   • ADPClientService.exe
   • AdskIdentityManager.exe
   • AccessCore.exe
   • AdskAccessUIHost.exe
5. Open File Explorer or any folder of your choice.
6. Paste the following into the address bar %localappdata%\Autodesk\Web Services and press ENTER.

7. Find the file LoginState.xml and delete it.

8. Launch your Autodesk software and perform a new login.

For 2024 and newer versions:

1. Close all open Autodesk software.
2. Open Task Manager (right-click the Windows task bar and click Task Manager).
3. Go to Details tab.
4. Find and terminate the following processes, if present (right-click > click End task).
   • AdSSO.exe
   • AdAppMgrSvc.exe
   • AutodeskDesktopApp.exe
   • AdskLicensingAgent.exe
   • ADPClientService.exe
   • AdskIdentityManager.exe
   • AccessCore.exe
   • AdskAccessUIHost.exe
5. Open File Explorer or any folder of your choice.
6. Paste the following into the address bar %localappdata%\Autodesk\Identity Services and press ENTER.
7. Remove the file idservices.db.

8. Launch your Autodesk software and perform a new login.

macOS

Option 1 - Use the Licensing and Sign-in Helper (also known as Licensing Support Tool)

1. Download the Licensing and Sign-in Helper.
2. Extract the downloaded file and run the AdskLicensingSupportToolUI file. 
3. Go to the "Self-Service" Tab.
4. Click on "Reset Login state". 
   Note. This will reset the Autodesk products login, Identity Manager, and licensing cache. 

Option 2 - Manually remove the cache file

1. Close all open Autodesk software.
2. In Finder click Go > Go to Folder...

2. Paste ~/Library/Application Support/Autodesk/Web Services and hit ENTER.

3. Find the file LoginState.xml, right-click on it and click Move to Bin.

4. Go to ~/Library/Application Support/Autodesk/Identity Services/.
5. Remove idservices.db.
6. Launch your Autodesk software and perform a new login.

Linux

1. Close all open Autodesk software.
2. Remove the file LoginState.xml located in /home/<username>/.local/share/Autodesk/Web Services/.
3. Remove the file idservices.db in /home/<username>/.local/share/Autodesk/Identity Services/.