Issue:
You successfully installed the network version of your Autodesk software but when you tried to start the program a network licensing error was displayed.
Solution:
Common Network License Errors
The articles listed below address the most common startup errors for network versions of Autodesk software.
- FLEXnet License Finder asks for license server when launching Autodesk software
- "Network License Not Available. Common causes: all licenses are in use [...]. Error [0.0.0]" when starting Autodesk software
- "Network License Not Available. An incompatible version [...] is installed. Error [0.0.0]" when starting Autodesk software with a network license
- "Network License Not Available - Error [0.0.0]" despite LMTOOLS is updated to latest version
- "Network License Not Available, Error [-4.132.0]" when launching an Autodesk software
- "Network License Not Available. Error [-5.412.0]" when launching Autodesk software
- Network licensing error [1.5.-5] when starting the software
- Network licensing error [1.5.-18] when starting the software
- License error 1200.5.-96
- Error: [-15.570.0] A valid license could not be obtained by the network license manager
Additional Troubleshooting
If these solutions do not resolve the installation error, the additional tests listed below will help determine the cause of the problem.
- Network licensing errors often indicate a problem with the license manager.
See FLEXnet License Finder asks for license server when launching Autodesk software. - Many times errors occur when license servers are changed, added or removed. Make sure that your product is looking at the correct license manager. Change how your AutoCAD-based software locates the license manager by setting an environment variable on the client workstations.
See Specifying license servers using the ADSKFLEX_LICENSE_FILE environment variable. - Make sure that client machines can ping the license manager and the license manager can ping the clients by hostname. If this does not work, it indicates a networking problem that will need to be addressed before network licensing will work. Contact your network administrator or IT professional for additional assistance.
- If the Autodesk product does not display an error code, or you want a more descriptive response, follow the instructions in the following solution to increase the amount of information returned when a network licensing error occurs:
Increasing verbosity of FLEXlm® errors (This information is particularly useful when troubleshooting Revit licensing issues.) - For a description of all FLEXnet error codes, see Common FlexNet error codes.
Still need help?
If you have worked through the standard troubleshooting steps and were not able to resolve the issue, Contact Us for assistance.
Please collect the following information from your system before you request technical assistance:
- Screenshots of any error messages encountered
- License file currently in use at each license manager
- Options file in use at each license manager (if applicable)
- Debug log file in use at each license manager
- Copy and paste from LMTOOLS > Server Status tab > Perform Status Enquiry