Overview of Fusion Service Utility

2025-08-05

Technical Support

Issue:

Fusion Service Utility is a minimal loading of Fusion that is likely to start when the full application fails to start.

Service Utility offers several tools that can help to resolve start failure issues with Autodesk Fusion.

Fusion Service Utility menu

Solution:

The Fusion Service Utility is invoked:

Automatically when two consecutive start failures are detected.
Manually by holding Ctrl + SHIFT (Windows) or Command + SHIFT (macOS) before launching Fusion, then start Fusion until service utility shows up.
For more ways to start manually, see How to start the Fusion Service Utility.

Fusion Service Utility offers eight commands. Read about each option in the table below:

Safe Mode Command Name	Description and Use	Related Content
Reset Fusion	Command deletes sign in credentials and locally cached files (application related and user design data) that can be replenished from the cloud, upon restarting Fusion. When should I use this option? This will help with resolving general issues related to Fusion failing to start.	Overview of Reset Fusion Command from Fusion Service Utility.
Start Fusion	Command will attempt to start Fusion again.
Repair Fusion	Repair command performs a lightweight deletion of locally cached files and then reruns install. When should I use this option? This will help with resolving issues related to corrupt installations (for example, missing DLL warnings) or difficulties with updating Fusion.	Overview of Repair Fusion Command from Fusion Service Utility
Gather System Info	A command for application, installation, and web service log files as well as a system information from your computer. When should I use this option? When submitting a request for help this will help reduce iterations and improve efficiencies.	Overview of Gather System Information command from Fusion Service Utility How to manually collect the log files for Autodesk Fusion.
Network Diagnostic Test	Performs a network check for key domains used by Fusion application. When should I use this option? If Fusion is failing to start because of network connection issues, this will give more details about network connection availability.	Overview of Network Diagnostic Test Command from Fusion Service Utility
Contact Support	Takes you to Autodesk support page where you can submit a request for help.	Contact Support
Uninstall	Perform an uninstaller of Fusion	How to uninstall Fusion using the Fusion Service Utility How to do a manual clean uninstall of Autodesk Fusion
Close	Close Fusion Service Utility

Products:

Fusion;

Overview of Fusion Service Utility

Issue:

Solution:

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